IT Helpdesk Technician: Fast, User-Focused Support

GreenTech Resources Worldwide Canada; Town of Stettler; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider in Central Alberta is seeking a dedicated individual for a full-time technical support role. Responsibilities include troubleshooting hardware and software issues, managing support cases, and providing customer feedback. A degree in computer science or information technology is required, along with familiarity with Windows, Linux, and Mac OS platforms. This permanent position offers a competitive hourly wage ranging from $31.00 to $46.75, based on experience.

Qualifications

• Degree in computer science or information technology is required.
• Knowledge of Windows/Linux/Mac OS.
• Prior experience in tech support or desktop support is preferred.

Responsibilities

• Discovering hardware and software solutions.
• Identifying and repairing flaws.
• Managing several cases at once.

Skills

Troubleshooting technical problems

Identifying and repairing flaws

Detail-oriented

Problem-solving abilities

Speaking with customers

Education

Degree in computer science or information technology

Tools

Windows OS

Linux OS

Mac OS

Remote desktop applications

Help desk software

Job description

A technology solutions provider in Central Alberta is seeking a dedicated individual for a full-time technical support role. Responsibilities include troubleshooting hardware and software issues, managing support cases, and providing customer feedback. A degree in computer science or information technology is required, along with familiarity with Windows, Linux, and Mac OS platforms. This permanent position offers a competitive hourly wage ranging from $31.00 to $46.75, based on experience.