Instructional Designer I

Safe Software; Surrey; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading technology firm in Surrey is seeking an Instructional Designer I to develop training content tailored to diverse user needs. The role involves designing training paths, collaborating with subject matter experts, and creating eLearning materials. Ideal candidates have strong communication skills and some experience in instructional design. This position offers flexible working arrangements and comprehensive benefits.

Benefits

Flexible working hours

Health and wellness benefits

Free training opportunities

Paid volunteer opportunities

Profit sharing and retirement matching

Qualifications

• 1–2 years in instructional design or customer training.
• Experience with training for non-technical and technical users.
• Willingness to learn technical concepts.

Responsibilities

• Design modular training paths for customers.
• Create detailed instructional plans and structured pathways.
• Collaborate with SMEs to identify learning goals.

Skills

Strong communication skills

Content writing skills

Experience in instructional design

Understanding of instructional design models

Familiarity with multimedia creation tools

Education

Bachelor’s Degree in Education or equivalent

Tools

Learning Management Systems (LMS)

e-learning authoring tools (e.g., Articulate 360)

Video editing tools (e.g., Davinci Resolve)

Job description

Overview

Instructional Designer I role at Safe Software. This position focuses on building a scalable training customization system and developing on-demand and live training content to support diverse user needs.

Responsibilities

• Design modular training paths tailored to job roles and customer needs.
• Create detailed instructional plans and structured course pathways.
• Build and maintain a training customization system to support future scale.
• Conduct job task analyses, user research, and training needs assessments.
• Collaborate with subject matter experts and cross-functional teams to identify learning goals.
• Develop eLearning modules, video tutorials, user guides, and more.
• Support live virtual training sessions and assist in delivery.
• Continuously improve training materials based on feedback and learner data.
• Evaluate the use of new course authoring tools as part of customization.
• Contribute to the overall development and scalability of the FME Academy.

Qualifications, Skills, And Competencies

• 1–2 years of experience in instructional design, adult education, or customer training.
• Strong communication and content writing skills.
• Experience designing and customizing training for non-technical and technical users.
• Understanding of instructional design models (e.g., ADDIE, SAM).
• Familiarity with learning platforms (LMS) and multimedia creation tools.
• Willingness to learn technical concepts in data integration or software education.

Desired Skills / Bonus Points

• Bachelor’s Degree in Education, Adult Education, Education Technology, Instructional Design, or equivalent work experience
• Experience with FME or similar data integration platforms
• Familiarity with data types (GIS, CAD, APIs, databases) and use cases
• Exposure to programming languages like Python and data formats like XML and JSON
• Experience with learning management systems like Skilljar
• Experience with e-learning authoring tools like Articulate 360 or Adobe Captivate
• Experience with screen capture tools like TechSmith Snagit
• Experience with video editing tools like Davinci Resolve
• Experience with AI tools like ChatGPT
• Interest in UX / UI as it relates to training effectiveness

What Will Help You Succeed In This Role

• Curiosity about how different users learn and willingness to conduct research (e.g., interviews, task analysis).
• Clear communication skills and the ability to explain complex ideas simply.
• Attention to detail in writing and reviewing training content.
• Openness to feedback and a collaborative mindset for iterative content.
• Interest in learning about FME and its use across industries.
• Comfort with ambiguity and change as new processes for customization are built.

What You Can Expect

• Meaningful work with impact across the business and data integration product.
• A supportive environment with autonomy and team backing.
• Social responsibility through paid volunteer opportunities aligned with core initiatives.
• Learning and career development with an annual learning budget and training paid by Safe.
• Flexible working hours and remote-friendly arrangements.
• Work-life balance with 3 weeks of vacation plus 6 additional paid seasonal days off per year.
• Health and wellness benefits from day 1 (extended health, dental, and counseling).
• Parental leave Top-Up program for childbirth or adoption.
• Shared success through bi-annual profit sharing and RRSP / TFSA matching.
• Accessible commute options with proximity to public transit, parking, and bike storage.

About Safe Software

Safe Software transforms organizations with FME, the All-Data Any-AI Enterprise Integration Platform. We have 30+ years of expertise, 25,000+ enterprise customers, and operate in 125+ countries. Safe Software is headquartered in Surrey, BC, with a growing team and a commitment to learning and growth.

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer. We welcome candidates from diverse backgrounds and provide accommodations during the recruitment process upon request at [e-mail].