Hybrid Customer Success Lead – Demos & Onboarding

LodgeLink; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology-driven firm in Calgary seeks a Customer Success Representative to enhance customer onboarding and engagement. Responsibilities include leading product demos, providing training, and collaborating with account managers to ensure customer satisfaction. Ideal candidates will have over 3 years of experience in customer success or a related field, strong presentation and relationship-building skills, and proficiency with Salesforce. The position offers a hybrid working model and a commitment to employee growth and a diverse workplace.

Benefits

Competitive base salary

Comprehensive benefits package

Hotel and travel discounts

Paid vacation days

Employee charitable donation program

Company-hosted events

Qualifications

• 3+ years in customer success, onboarding, or travel management.
• Experience in outbound sales, upselling, and cold calling.
• Confident speaking to groups and leading training sessions.

Responsibilities

• Lead engaging presentations and demos.
• Guide customers through onboarding and keep them engaged.
• Upsell new features and services.

Skills

Strong presentation skills

Relationship building

Confident phone presence

Problem-solving

Active listening

Tech-savvy

Tools

Salesforce

Microsoft applications

Job description

A technology-driven firm in Calgary seeks a Customer Success Representative to enhance customer onboarding and engagement. Responsibilities include leading product demos, providing training, and collaborating with account managers to ensure customer satisfaction. Ideal candidates will have over 3 years of experience in customer success or a related field, strong presentation and relationship-building skills, and proficiency with Salesforce. The position offers a hybrid working model and a commitment to employee growth and a diverse workplace.