Guest Experience Specialist

Silver Hotel Group; Whitby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A Canadian hotel management company is seeking a Guest Services Agent in Whitby, Ontario. The role involves providing excellent hospitality, ensuring guests have a positive experience during check-in and check-out, and addressing their inquiries. Candidates need prior customer service experience and must be proficient in communication. Working days, evenings, weekends, and holidays is required. Join a team that thrives in a dynamic environment, contributing to a culture of respect and recognition.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Must have customer service experience, preferably at a Hotel Front Desk.
• Excellent written and verbal communication skills are essential.
• Computer literacy in Word and Excel is required; Maestro's or Opera experience is a plus.

Responsibilities

• Provide a positive first and last impression to hotel guests.
• Handle guest check-ins and check-outs efficiently.
• Resolve customer complaints and assist with inquiries about hotel services.

Skills

Customer Service experience

Excellent communication skills

Problem-solving abilities

Computer literacy (Word and Excel)

Professional appearance

Flexible and results-oriented

Tools

Maestro's

Opera

Job description

A Canadian hotel management company is seeking a Guest Services Agent in Whitby, Ontario. The role involves providing excellent hospitality, ensuring guests have a positive experience during check-in and check-out, and addressing their inquiries. Candidates need prior customer service experience and must be proficient in communication. Working days, evenings, weekends, and holidays is required. Join a team that thrives in a dynamic environment, contributing to a culture of respect and recognition.