Front Store Lead - Customer-Focused & Team Leader

Shoppers Drug Mart; Brampton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A local health and beauty store in Peel Region, Brampton, is looking for a Customer Service Manager to oversee cashiers, merchandising, and customer satisfaction. This role involves training staff, ensuring compliance with policies, and resolving customer issues. Candidates should possess strong planning, problem-solving skills, and a comfort with technology. The position offers competitive pay and benefits including a purchase discount program and flexible scheduling.

Benefits

Purchase discount program

Flexible and varied schedules

Competitive pay

Online learning through Academy

Qualifications

• Computer literate with a basic understanding of retail operations.
• Efficient time management skills are essential.
• Knowledge of products and supplies to assist customers.

Responsibilities

• Manage customer service functions including cash and merchandising.
• Ensure compliance with store policies and training for staff.
• Resolve customer issues like refunds and exchanges.

Skills

Planning

Judgement

Problem solving

Independent thinking

Time management

Job description

A local health and beauty store in Peel Region, Brampton, is looking for a Customer Service Manager to oversee cashiers, merchandising, and customer satisfaction. This role involves training staff, ensuring compliance with policies, and resolving customer issues. Candidates should possess strong planning, problem-solving skills, and a comfort with technology. The position offers competitive pay and benefits including a purchase discount program and flexible scheduling.