Front of House Lounge Server/Supervisor - Boston Pizza Shawnessy

Boston Pizza International, Inc. (New Glasgow); Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known restaurant chain in Calgary is seeking a Full-Time Front of House Lounge Server/Supervisor. This role involves leading the front of house team to deliver exceptional service, managing guest interactions, and ensuring smooth operations in a fast-paced environment. The ideal candidate has supervisory experience in the restaurant industry and a passion for creating positive guest experiences. Competitive wages and benefits are offered.

Benefits

Competitive Starting Wage

Liquor Discount

Friends and Family Discounts

Growth Opportunities

Supportive Work Environment

Qualifications

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Knowledge of food and beverage operations.
• Pro Serve and Food Safe certification (or willingness to obtain).

Responsibilities

• Lead and inspire front of house team to deliver outstanding customer service.
• Manage guest interactions and resolve concerns.
• Ensure smooth daily operations of dining room and bar.

Skills

Exceptional communication

Leadership skills

Customer service

Organizational abilities

Problem-solving skills

Job description

Overview

Join the Winning Team at Boston Pizza Shawnessy! - Full-Time Front of House Lounge Server/Supervisor

At Boston Pizza, we're more than just a restaurant; we're a place where friends and family come together to celebrate, connect, and enjoy great food and drinks. As a Front of House Manager, you'll play a vital role in ensuring every guest leaves with a smile and a desire to return.

What You'll Do:

• Work a mix of lounge serving and manager shifts
• Lead and inspire our front of house team (servers, hosts/hostesses, bartenders) to deliver outstanding customer service.
• Oversee daily operations of the dining room and bar, ensuring smooth and efficient service.
• Manage guest interactions, resolve any concerns, and ensure guest satisfaction.
• Assist with training, coaching, and scheduling front of house staff.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor and manage inventory related to front of house operations.
• Ensure adherence to all company policies, procedures, and health and safety standards.
• Work collaboratively with the kitchen management team to ensure seamless operations.
• Contribute to achieving restaurant sales and profitability goals.

What You Bring:

• Proven experience in a front of house supervisory or management role within the restaurant industry.
• Exceptional communication, interpersonal, and leadership skills.
• A passion for providing excellent customer service and creating positive guest experiences.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced and demanding environment.
• Problem-solving skills and the ability to make sound decisions.
• A positive attitude and a strong work ethic.
• Knowledge of food and beverage operations.
• Pro Serve and Food Safe certification (or willingness to obtain).

What We Offer:

• Competitive Starting Wage:Server Wage $15/hr, Management Wage $20-$22/hr
• Willow Park Liquor Discount:Enjoy savings on a wide selection of beverages.
• Manager Promo Tab:Experience our delicious menu offerings firsthand.
• Friends and Family Discounts:Enjoy discounts at our Boston Pizza locations.
• Growth and Development Opportunities:We believe in investing in our team members and offer opportunities for advancement within the company.
• A Fun and Supportive Work Environment:Be part of a team that feels like family!

Ready to Take the Next Step in Your Restaurant Management Career?

If you are a motivated and enthusiastic individual looking for a rewarding opportunity with a well-established brand, we encourage you to apply!

We look forward to hearing from you!