Enterprise Customer Success Manager – Growth & Adoption

Datadog,; Pointe-Claire; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading global SaaS company in Montreal is seeking an experienced Enterprise Customer Success Manager to enhance product adoption and foster strong relationships with strategic customers. The ideal candidate will have at least 3 years of experience in Customer Success or Account Management, with excellent communication skills, and can navigate complex customer needs. This role operates in a hybrid work environment and values professional growth and inclusivity.

Benefits

Generous global benefits

Intra-departmental mentorship programs

New hire stock equity (RSUs)

Continuous professional development

Qualifications

• 3+ years in Customer Success or Account Management role.
• Ability to manage a wide portfolio of enterprise accounts.
• Experience working with Fortune 1000 companies is desirable.
• Strong communication skills to cater to technical audiences.

Responsibilities

• Drive new product adoption across enterprise customers.
• Build strong relationships to achieve customer loyalty.
• Collaborate with various internal teams at Datadog.
• Manage onboarding processes for new customers.
• Monitor usage trends to identify renewal risks and growth opportunities.

Skills

Customer-centric mindset

Relationship management

Communication

Attention to detail

Technical knowledge in B2B and SaaS

Fluency in English and French

Job description

A leading global SaaS company in Montreal is seeking an experienced Enterprise Customer Success Manager to enhance product adoption and foster strong relationships with strategic customers. The ideal candidate will have at least 3 years of experience in Customer Success or Account Management, with excellent communication skills, and can navigate complex customer needs. This role operates in a hybrid work environment and values professional growth and inclusivity.