Employee Relations Investigator

Ensign Services; Vancouver; Remote; CAD 104,000 - 133,000; Full time

Job summary

A leading employee relations consulting firm seeks an Employee Relations Partner with significant experience in workplace investigations. This full-time remote position requires expertise in employee relations laws and excellent communication skills. Responsibilities include conducting thorough investigations, preparing documentation, and collaborating with key partners to resolve issues. Candidates should hold a relevant bachelor's degree and be bilingual in English and Spanish. Competitive salary range of 75k to 95k based on experience.

Benefits

Medical, dental, vision insurance

401(k) with matching contribution

Paid vacation and sick leave

Qualifications

• Minimum three years of experience conducting workplace investigations.
• Strong knowledge of employee relations laws including Title VII, ADA, FMLA, and FLSA.
• Works independently without day-to-day oversight.

Responsibilities

• Conduct internal investigations into employee issues.
• Prepare investigation plans and document findings.
• Communicate effectively with HR and legal partners.

Skills

Workplace investigations

Bilingual in English and Spanish

Analytical skills

Attention to detail

Communication skills

Education

Bachelor’s degree in Human Resources or related field

Professional certification in employee investigations

Tools

Workday

Job description

Overview

Ensign Services, Inc. (“ESI”) seeks an Employee Relations (“ER”) Partner with at least five years’ experience conducting internal workplace investigations. The ER Partner will be responsible for investigating complex employee issues in order to gather information and make recommendations regarding appropriate actions to resolve issues. This role is imperative to promote consistency and fairness in all practices and demonstrate our values to ensure a positive work environment while mitigating risk for the organization.

About the Company

ESI currently serves over 361 health care operations that employ over 55,000 employees across 17 states.

These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center” - a team of accounting, legal, human resources, benefits, compliance, payroll, construction, training and information technology resources. Service Center human resources employees are dedicated subject matter consultants who guide and advise field personnel. This structure allows on-site leaders and caregivers to focus on day-to-day issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource – our people.

About the Opportunity

This position would work at the direction of the Employee Relations Director and legal counsel and report to the Employee Relations Director. This role would be mostly remote and can be conducted from a home office. However, traveling will be required when warranted by the nature of the complaint and for training purposes. It is anticipated that travel would be required up to 30% of the time, but the actual time may vary depending upon the nature and location of the complaints received.

Essential Functions and Responsibilities

• Independently conducts timely, objective, and thorough internal investigations including but not limited to alleged violations of company policy, harassment, discrimination, accommodation, and retaliation and prepares all required documentation.
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.
• Prepares investigation plans, gathers evidence by interviewing witnesses and reviewing relevant records, analyzes evidence and reaches factual findings, analyzes facts in light of relevant policies and law to determine whether complaint is substantiated and recommends corrective action.
• Exercises judgment and provides analysis involving complex and diverse employee relations problems.
• Partners with HR Resources, Legal Counsel, Compliance partners, and other resources as appropriate on sensitive employee relations issues.
• Professionally and effectively communicates findings with key partners to develop and deliver an integrated plan
• Prioritizes multiple tasks and responsibilities in a fast-paced environment, while maintaining positive customer and client relations.
• Possesses the ability to be flexible with workhours in order to respond to urgent issues and to the situational needs and requirements of the workload.
• Identifies and reports on trends and recommendations for systemic improvements and preventative measures (e.g., training).
• Strategize and develop a comprehensive plan of action to address identified issues. The Investigator will also be responsible for designing, implementing and designing targeted training programs to promote best practices and prevent future occurrences.

Qualifications

• Bachelor’s degree or equivalent in Human Resources or related field. Professional certification in employee investigations preferred.
• Three + years of experience conducting workplace investigations.
• Possesses the ability to identify root cause, analyze, and interpret data.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Strong knowledge of employee relations, state and federal laws including Title VII, ADA, FMLA, and FLSA.
• Interacts respectfully and professionally with all employees.
• Works independently and without day-to-day oversight of management.
• Able to prioritize workload and meet deadlines.
• Must be Bilingual in English and Spanish

Other Desired Skills

• Knowledge of Workday helpful, but not mandatory

Additional Information

Wage Rate: 75k - 95k DOE

Position Type: Full-time, exempt employee, remote worker.

Benefits: Medical, dental, vision, life & AD&D insurance plans, 401(k) with matching contribution, vacation, sick and holiday pay

Location: Candidate may reside in or around the Phoenix, Arizona area

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.