Director of Delivery & Operations (Hybrid)

iTmethods; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading tech firm in Toronto is seeking a Director of Delivery and Operations to oversee professional services and engineering operations. This role involves driving AI transformation, optimizing workflows for cost reduction, and managing cross-functional teams. The ideal candidate has over 10 years in technical leadership within tech/AI firms and is skilled in cloud platforms and DevOps tools. The position offers competitive salary, hybrid work options, and a culture focused on innovation and customer obsession.

Benefits

Competitive salary

Long-term compensation incentives

Professional development opportunities

Inclusive culture

Work-life balance

Qualifications

• 10 years in technical leadership roles with proven success in PS Engineering and Ops delivery.
• Track record in PE-backed companies for scaling with mature metrics.
• Deep knowledge of AI/ML integration and cloud platforms.
• Managed direct and cross-functional teams in resource-constrained settings.
• Demonstrated ability in sprint planning and coordinating resources.

Responsibilities

• Lead end-to-end delivery of PS Engineering and Ops.
• Drive hands-on execution and optimize workflows for cost savings.
• Manage and lead direct and cross-functional teams.
• Champion AI transformation and embed Agentic AI solutions.
• Track KPIs aligned with PE expectations.

Skills

Risk Management

Negotiation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Education

Bachelor's / Master's in Computer Science, Engineering, or related

Tools

AWS

Azure

GitHub

Sonar

Job description

Company Overview

Company Overview :

iTmethods is a 20 year-old firm specializing in managed services enterprise AI DevOps and cloud integration. As an AWS MSP and SOC 2 Type II certified company we are transforming from pre-AI capabilities to post-AI dominance through our iTmethodsONE platform, a central hub for AI / ML DevOps Cloud Compliance Security and FinOps. Key offerings include:

• AI-Assisted Development (enterprise-grade coding assistants MLOps integration for productivity boosts)
• Agentic AI Automation (autonomous agents for workflows powered by partnerships for any enterprise use case expertly managed by iTmethods)
• Modular DevOps & AI Ops (LEGO-like secure CI / CD workflows flexible automation scalable pipelines with MLOps integration)
• Self-Hosted ISV and Open Source Tools Platform (expertly managed by iTmethods for regulated industries with hybrid / on-premise patterns)
• Secure Deployments & Optimization (24 / 7 monitoring DevSecOps FinOps for up to 50% cost reduction GDPR-aligned protection)
• FinOps Capabilities (resource optimization CapEx-to-OpEx conversion with up to 50% cost reduction real-time visibility for ruthless efficiency)

With 50 integrations (e.g. Coder Sonar GitHub CI / CD JFrog AWS Azure) we deliver up to 67% development cycle reductions and drive results for enterprises across the US Canada and Europe. Profitable and founder-led we operate with warrior mindset, urgency, speed and purpose to seize $85.2B opportunities in self-hosted / Agentic AI and FinOps via strategic partnerships. Our customer-obsessed culture is shifting to a post-AI era of ruthless efficiency elite performance and extraordinary value creation with no spectators only warriors.

Role Summary

As Director of Delivery and Operations you will join our Executive Leadership Team (ELT) to oversee all Professional Services (PS) Engineering and Operations delivery with warrior-speed execution. This hands-on role requires driving AI transformation embedding Agentic AI for 5x productivity via partnerships while optimizing synergies and hitting PE metrics like up to 50% cost reductions and up to 67% faster cycles. You’ll thrive with zero-excuses urgency delivering via iTmethodsONE and evolving our elite culture for market dominance.

Key Responsibilities

• Lead end-to-end delivery of PS Engineering and Ops ensuring seamless integration of AI / ML DevOps cloud deployments security / compliance and FinOps via iTmethodsONE.
• Drive hands-on execution: Optimize workflows for up to 67% development cycle reductions and up to 50% cost savings leveraging internal assets partner ecosystems and 3rd-party synergies; maintain super-organized sprint planning and resource coordination across multiple customers in 12-week frameworks / war rooms.
• Manage people and teams: Lead direct and cross-functional teams overseeing groups to foster talent development AI adoption and high-performance warrior culture for customer success in a post-AI landscape.
• Champion AI transformation: Embed / resell Agentic AI solutions (e.g. for automation in regulated sectors) into services / ops enabling rapid iteration and productivity.
• Ensure mature metrics and delivery: Track KPIs (e.g. utilization revenue growth compliance adherence) aligned with PE expectations; scale operations using modular tools and hyperscaler integrations for 3x speed.
• Manage Forward Deployed Engineers embedded within platform offerings to drive fixed-price business outcomes and accelerate customer success.
• Build partnerships: Leverage 3rd-party delivery partners (e.g. for AI agents) while maintaining SOC 2 standards and enterprise-grade outcomes.
• Collaborate with ELT: Align on strategic goals mitigate risks and support growth in Toronto's tech ecosystem emphasizing urgency and purpose in marketplace wins.

Qualifications

• 10 years in technical leadership roles with proven success in PS Engineering and Ops delivery within tech / AI / DevOps firms.
• Track record in PE-backed companies: Experience scaling with mature metrics (e.g. cost optimization delivery efficiency) in agile environments.
• Hands-on expertise: Deep knowledge of AI / ML integration (including Agentic AI) cloud platforms (AWS Azure) DevOps tools (CI / CD GitHub Sonar) security / compliance (DevSecOps GDPR) and FinOps.
• People management skills: Managed direct and cross-functional teams with emphasis on collaboration agility and results in resource-constrained settings while cultivating a customer-obsessed warrior culture.
• Super-organized execution: Demonstrated ability in sprint planning coordinating resources for multiple customers and driving synergies without bureaucracy with purpose and urgency to excel in competitive markets.
• Bachelors / Masters in Computer Science Engineering or related; Hyperscaler (AWS / Azure / GCP) certifications a plus.
• Based in or willing to relocate to Toronto ON.

What We Offer

• Competitive salary long-term compensation incentives bonuses tied to PE metrics.
• Hybrid work in Toronto professional development (e.g. AI certifications) and impact in a transforming firm via our elite performer path fast-track growth signature projects and direct leadership access.
• Inclusive culture focused on innovation customer obsession and work-life balance but with warrior mentality for extraordinary value.

iTmethods is an equal opportunity employer. Apply with resume and cover letter highlighting PE-backed achievements.

Required Experience :

Director

Key Skills

• Risk Management
• Negotiation
• Operational management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1