Director, Business Systems

Movable Ink; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading marketing technology company in Toronto seeks a Business Systems leader to scale internal technology and manage a team. This strategic role involves overseeing Salesforce, advocating for CRM best practices, and ensuring seamless integrations. The ideal candidate has over 8 years of experience in Go-To-Market systems, a player-coach mentality, and strong leadership skills. Join a diverse and inclusive culture where you can thrive.

Qualifications

• 8+ years of experience with GTM systems.
• Hands-on experience with B2B firm's technical administration.
• Must have experience managing a remote team.

Responsibilities

• Provide strategic leadership on Go-To-Market systems.
• Oversee Business Systems operations and management.
• Interface directly with executive management on project needs.

Skills

Technical Administration

Leadership

CRM Best Practices

Stakeholder Engagement

Data Governance

Tools

Salesforce

Gong

Docusign CLM

Salesloft

Zendesk

Job description

Overview

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

The Internal Solutions team is looking for a leader to maintain and thoughtfully scale our internal Business Systems, own internal technology strategy and development roadmaps, and manage a team of Systems Administrators, Developers, and Analysts. We are looking for a candidate with prior management experience and one that is comfortable leading a technical team in fast paced environments. This role is expected to provide strategic guidance and clear priorities as it relates to all systems and tools within the function.

In this role you will be responsible for the overall design and build of our Salesforce system and the many integrated systems. Today, this includes sales software such as Docusign CLM, Salesloft, Gong, Cognism, and LI Sales Navigator. This also includes client success software including Zendesk, AskNicely, and Smartsheet. The tech stack under management may expand or shrink over time. This role will need to have a player-coach mentality, and be willing to jump into the details for all relevant systems. They will ultimately be responsible for the successful integration, support, and enhancements of all centrally owned Business Systems tools.

The role will be reporting to VP, Internal Solutions

Responsibilities:

• Provide strategic leadership and holistic guidance on all tools and connectivity within the Go-To-Market systems ecosystem; quickly becoming the go-to resource for questions on functionality and capabilities
• Partner with key stakeholders to craft and drive MI's business systems architecture to ensure business processes, integrations, and functionality deliver a seamless and scalable end user experience
• Advocate and implement best practices for our CRM along with all integrated tools, keeping data governance and field accuracy top of mind
• Lead and develop a highly effective Business Systems team, with the right blend of technical resources and trained subject matter experts to deliver business needs
• Oversee and enhance all aspects of the Business Systems operations and management, including prioritization for sprints, resource allocation, feature enhancements, and major project roll-outs
• Help drive end-user adoption and enthusiasm around the functionality of all integrated tools, ensuring they are fitting our evolving business requirements and we are realizing the returns on the investment
• Interface directly with executive management and business partners across the organization to drive conversations on prioritization and implementation needs
• Clearly communicate and present key initiatives, successes, and areas of improvement across the team’s various efforts

Qualifications:

• 8+ years of experience working with GTM systems, as an end-user or owner
• Hands-on Technical Administration and/or Development experience for a B2B firm
• Prior experience managing a remote team of both technical and non-technical resources
• Hands-on experience assessing and integrating 3rd party applications
• Strong understanding of SaaS sales cycles and ongoing operating models
• Experience presenting complex concepts to executive audiences
• Preferred: direct experience with one or several; Gong, Docusign CLM, Salesloft, Marketo, etc.
• Preferred: Background in Technology Consulting

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.