Digital Client Success Partner - FLEXIBLE SCHEDULE / HYBRID

TEKsystems; Vancouver; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A leading technology services provider is hiring a Digital Client Success Partner in Vancouver, BC. This entry-level role offers a hybrid work model with a focus on customer engagement and support. Ideal candidates should have 6-12 months of technical support experience and strong communication skills. The position includes growth opportunities in customer success and cloud technology.

Benefits

Medical, dental & vision

RRSP

Employee Assistance Program

Flexible schedule

Transportation benefits

Qualifications

• 6–12 months of experience in a technical support or call center role.
• Strong communication skills in both written and verbal formats.
• Motivated, adaptable, and eager to learn in a fast-paced environment.

Responsibilities

• Support inbound customer inquiries with expert guidance on cloud products.
• Collaborate with internal teams to help customers achieve value realization.
• Engage with customers flagged as at-risk to improve satisfaction and retention.

Skills

Customer service and sales support

Process analysis and stakeholder management

Creative problem-solving and active listening

Familiarity with SaaS platforms and CRM tools

Tools

Gainsight

ServiceNow

Job description

Overview

Digital Client Success Partner - ENTRY LEVEL

HYBRID - 2 days / week in office, can go up to 3 days / week

$20-22 / HR

FLEXIBLE SCHEDULE - based on preference

3 month contract-to-hire

Launch Your Career in Technical Support

Are you ready to take the next step in your tech support journey? Join our client - a top Customer Success organization in Canada, as a Digital Client Success Partner, where you’ll be at the forefront of digital customer engagement. This is a unique opportunity for early-career professionals with 6–12 months of technical support or call center experience to grow into a long-term career in customer success and cloud technology.

You’ll be part of a dynamic, fast-paced team supporting a large portfolio of cloud customers. Your mission: provide on-demand guidance, solve problems, and help clients unlock the full value of their solutions.

What You’ll Do

• Support inbound customer inquiries with expert guidance on cloud products
• Collaborate with internal teams to help customers achieve value realization
• Use Gainsight to manage outreach, track engagement, and follow up with customers
• Contribute to strategic projects that scale operations and improve customer experience
• Identify opportunities to increase product usage, cross-sell, or upsell
• Engage with customers flagged as at-risk to improve satisfaction and retention
• Help drive improvements in Net Promoter Score (NPS) and reference pipeline
• Leverage ServiceNow and Gainsight to manage customer outcomes and documentation

What We’re Looking For

• 6–12 months of experience in a technical support or call center role
• Passion for customer success and a desire to grow in the tech industry
• Strong communication skills in both written and verbal formats
• Ability to work cross-functionally with global teams
• Comfortable managing a high volume of customer interactions
• Motivated, adaptable, and eager to learn in a fast-paced environment
• Experience with cloud products (S4 Hana, Ariba, etc.) is a plus

Skills That Set You Apart

• Customer service and sales support
• Process analysis and stakeholder management
• Creative problem-solving and active listening
• Familiarity with SaaS platforms and CRM tools

This is more than a job—it’s a launchpad for your career in technical support and customer success. If you’re ready to grow with a global leader in cloud technology, we’d love to meet you.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• RRSP
• Insurance (Basic / Supplemental Life & AD&D)
• Short and long-term disability
• Transportation benefits
• Employee Assistance Program
• Time off / Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $ - $

Workplace Type

This is a hybrid position in Vancouver, BC.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.