Customer Success Manager — Drive Growth & Retention

American President Lines; Mississauga; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading logistics company in Peel Region, Mississauga, seeks a Customer Success Manager to drive net revenue growth and enhance customer satisfaction. This role requires building long-term client relationships, managing service across departments, and implementing effective business strategies. Ideal candidates will have over five years of experience in customer relations, strong communication skills, and a bachelor’s degree in a relevant field. The company supports employee development and offers a collaborative work culture.

Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• Minimum five years related experience.
• Minimum three years supervisory or management experience.
• Financial management experience including budgeting and expense monitoring.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Coordinate and direct customer service efforts across all departments.
• Develop and maintain standard operating procedures for each client.
• Build and maintain strong relationships with clients.
• Provide expert oversight on customer accounts.

Skills

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Demonstrated leadership experience

Proficiency in Microsoft Office

Experience implementing IT solutions

Education

Bachelor’s degree in business, Marketing or a related field

Tools

Microsoft Office

Job description

A leading logistics company in Peel Region, Mississauga, seeks a Customer Success Manager to drive net revenue growth and enhance customer satisfaction. This role requires building long-term client relationships, managing service across departments, and implementing effective business strategies. Ideal candidates will have over five years of experience in customer relations, strong communication skills, and a bachelor’s degree in a relevant field. The company supports employee development and offers a collaborative work culture.