Customer Success Manager

Greenplaces; Raleigh; Hybrid; CAD 111,000 - 154,000; Full time

Job summary

A sustainability-focused technology company in Raleigh seeks a Customer Success Manager to enhance client satisfaction and foster relationships. The ideal candidate has over 4 years in customer success or project management, with a strong preference for sustainability experience. Responsibilities include building client relationships, assisting in sustainability strategies, and collaborating with internal teams. This role offers a competitive salary and comprehensive benefits.

Benefits

Medical, dental, and vision benefits

12 weeks fully paid parental leave

Unlimited & encouraged PTO policy

Free memberships to online wellness platforms

Virtual team building activities

Qualifications

• 4+ years in Customer Success, Account Management, or Project Management.
• Sustainability experience is strongly preferred.
• Strong problem-solving abilities with a proactive and resourceful mindset.

Responsibilities

• Serve as the main point of contact for clients, ensuring their needs are met.
• Build and maintain strong client relationships, driving retention.
• Continuously seek ways to enhance the customer experience.

Skills

Customer Success

Project Management

Sustainability

Verbal Communication

Written Communication

Problem-Solving

Time Management

Multitasking

Job description

ABOUT THE COMPANY

Greenplaces’s mission is to democratize access to sustainability. Through its innovative software and service offerings, Greenplaces helps customers measure and track their carbon emissions and serves as a source of truth for business's sustainability activity. The vision is to create a future where sustainability is attainable for every business, especially given small and medium-size businesses account for 50%+ of the world’s carbon emissions. The company is headquartered in Raleigh, NC with employees in San Francisco, New York, Charleston, and more.

ABOUT THE ROLE

We are looking for a Customer Success Manager who will deliver an exceptional customer experience, drive client satisfaction, and contribute to our clients’ sustainability journey. In this role, you’ll be the direct point of contact for clients, proactively addressing their needs, fostering relationships, and collaborating with internal teams to elevate our service. The ideal candidate is a highly organized, communicative team player with a keen eye for detail. Experience in customer success or project management, specifically in the sustainability space is preferred.

What you’ll do

• Serve as the main point of contact for clients, ensuring their needs are met through regular written and verbal communication.
• Build and maintain strong client relationships, driving retention and long-term satisfaction.
• Continuously seek ways to enhance the customer experience, proactively identifying and addressing client needs.
• Gather and share client feedback with relevant teams to improve Greenplaces’ offerings and client deliverables.
• Partner with internal departments to ensure seamless service and client satisfaction.
• Support the Sustainability Team in data collection for greenhouse gas inventory reporting and other client projects.
• Assist in developing sustainability and emission reduction strategies for clients in collaboration with the Sustainability team.
• Contribute to the creation of sustainability-focused content for our entire client base.
• Lead the renewal process and collaborate with the Sales Team on growth and expansion strategies.

YOUR EXPERIENCE & SKILLS

• 4+ years in Customer Success, Account Management, or Project Management.
• Sustainability experience is strongly preferred.
• Strong problem-solving abilities with a proactive and resourceful mindset.
• Exceptional verbal and written communication skills.
• Ability to prioritize and handle multiple projects at various stages with ease.
• A collaborative team player who thrives in a dynamic environment.
• Independent, self-motivated, and able to implement processes effectively.
• Strong time management and multitasking skills.

WHAT WE OFFER

• Medical, dental, and vision benefits with dependents coverage
• 12 weeks fully paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Unlimited & encouraged PTO policy
• Free memberships to online wellness platforms (One Medical, Headspace, and more!)
• Virtual team building activities, lunch and learns, and other company-wide events

Base salary range: $80k-$110k, depending on skill level, location and experience

At Greenplaces, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

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