Customer Service Specialist - Call Center

ZipRecruiter; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading job recruitment service is seeking a Customer Service Specialist in Canada to deliver exceptional service and support. The role demands strong communication skills, data entry proficiency, and prior call center experience. Responsibilities include managing high call volumes, resolving customer inquiries, and maintaining accurate records in CRM systems. Competitive pay and growth potential are offered.

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum of 2 years experience in a call center environment.
• Polished phone demeanor and etiquette are required.
• Strong ability to troubleshoot and resolve issues.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Troubleshoot customer issues and provide solutions.
• Maintain accurate records in CRM systems.

Skills

Strong verbal and written communication skills

Customer service experience

Data entry proficiency

Familiarity with CRM software

Education

Associate degree in business or communication

Tools

Zendesk

Salesforce

Job description

Overview

Job Title: Customer Service Specialist

Salary: 18-22/Hour

Location: In person

Position Summary: The role of Customer Care Representative is a professional position centered on delivering exceptional service and sales support to both existing and prospective customers. This position entails a variety of tasks, including inbound and outbound phone calls, email correspondence, online chats, text communication, data entry, troubleshooting, and order validation. The representative will be responsible for facilitating, analyzing, and resolving customer inquiries, providing product support, and promptly addressing questions or concerns to ensure customer retention and loyalty.

Work Schedule: 9 AM - 6 PM PST

Expected hours: 40 per week

Pay: $18.00 - $22.00 per hour

Benefits: Dental insurance, Health insurance, Paid time off, Vision insurance

Growth: Good growth potential; Increased pay for the right candidate

Note: The actual activities may vary beyond the description provided but the nature of the work will remain the same. This does not establish a contract for employment and is subject to change at the employer's discretion. We are an equal opportunity employer and value diversity; we do not discriminate based on race, color, religion, sex, disability, veteran status, or other protected characteristics.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Deliver exceptional customer service and support through strong verbal and written communication skills, utilizing effective telephone techniques.
• Troubleshoot and resolve customer issues or concerns by offering solutions, recommendations, replacements, and detailed product information, with urgency, empathy, and a positive attitude.
• Complete, maintain, and process records with high attention to detail to ensure accurate data entry in CRM systems and other necessary technologies.
• Identify potential sales opportunities related to customer product needs or suggest up-selling of related products.
• Meet all identified performance metrics, goals, and deadlines in a fast-paced, high-performing team environment.
• Provide backup support to other teams as needed.

Qualifications

• Associate degree in business, communication or related field
• Minimum of 2 years of prior experience in a call center or e-commerce environment within the last 5 years
• Industry-related experience is a plus
• Ability to quickly acquire knowledge of complex programs and products, operate a personal computer, and navigate multiple software applications while interacting with customers via telephone
• Proficiency in data entry with focus on efficiency and accuracy
• Polished phone demeanor, tone, and etiquette
• Strong verbal and written communication skills in English (bilingual abilities a plus)
• Familiarity with CRM software (e.g., Zendesk or Salesforce)

Requirements

• Experience: Call center: 1 year (Required); Customer service: 1 year (Required)
• Education: Associate degree or equivalent

Location & Type

Work Location: In person