Customer Service Representative (Remote)

Concentrix; The Nation; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support company is seeking individuals for an inbound customer support role. This position offers a salary of up to $18/hr, with opportunities for career advancement and the chance to work remotely from home. Applicants should have at least 1 year of customer service experience and a high school diploma. Strong computer skills and a positive attitude are essential. Comprehensive benefits are included.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay through DailyPay enrollment

Supportive company culture with wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduled shifts.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Strong computer navigation skills

Ability to work collaboratively

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary up to $18/hr, plus performance-based incentives
• Opportunities for career advancement with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay through the DailyPay enrollment option
• Supportive company culture with diverse employee resource groups and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduled shifts
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience with technology and eagerness to learn new tools
• Familiarity with remote work environments
• Strong communication skills and ability to work collaboratively in a diverse team

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