Customer Service Representative - Remote

Tim's Financial; Strathmore; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading financial service provider based in Alberta is seeking a Customer Experience Specialist. In this role, you will provide exceptional support while working flexibly from home. Ideal candidates will have over a year of customer-facing experience, strong problem-solving skills, and a willingness to learn. Training is paid and mandatory. Earn $21.50 CAD per hour for a minimum of 25 hours a week, with flexibility to create your own schedule.

Qualifications

• Must have 1+ year of customer-facing experience.
• Strong problem-solving skills and a passion for innovation required.
• Adaptability and eagerness to learn new technologies needed.

Responsibilities

• Provide excellent customer support in a collaborative team environment.
• Set and manage your own flexible work schedule.
• Participate actively in paid training sessions.

Skills

Customer-facing experience

Problem-solving skills

Eagerness to learn

Adaptability to new technologies

Meeting performance objectives

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements :

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

1+ year of customer-facing experience

Strong problem-solving skills and a passion for innovation

Eagerness to learn and adapt to new technologies

Ability to meet performance objectives and productivity targets

Comfortable with change and excited about growth opportunities