Customer Service Representative

U-Haul; Surrey; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading transportation company in Surrey is seeking a Customer Service Representative to support customers both inside and outside the U-Haul center. Responsibilities include using technology to assist with rentals, maintaining equipment, and ensuring customer satisfaction. Ideal candidates will have a valid driver's license, a high school diploma, and strong people skills. This role provides opportunities for advancement and offers bonuses for new hires.

Benefits

Paid holidays, vacation, and sick days

Career stability

Gym Reimbursement Program

Opportunities for advancement

Valuable on-the-job training

Complete Benefit Plan

$100 hiring bonus

$300 cash bonus after training

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Customer service experience preferred.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use U-Scan technology to manage rentals.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment.
• Prepare rental invoices.

Skills

Customer service skills

Ability to drive and maintain a good record

Familiarity with technology

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift (certification provided)

Job description

Location

13554 84th Ave, Surrey, British Columbia V3W7P9 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast.” You can start today and get paid today! Schedule a hands‑on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit‑sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative – Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

‑Haul Holding Company, and its family of companies including U‑Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.