Customer Service Manager - Walmart Canada

CNSC; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager in Ottawa, responsible for coordinating front end operations and ensuring outstanding customer service. The ideal candidate will have strong leadership skills, a solid understanding of cash audit procedures, and experience in training associates. This role offers various benefits, including paid time off and health coverage, creating a rewarding experience for the right candidate.

Benefits

Paid Time Off

Live Better U educational programs

Employee Discount

Health coverage

Deferred Profit Sharing

Qualifications

• Experience coordinating front end operations in a retail environment.
• Ability to handle customer and associate concerns with professionalism.
• Strong understanding of register opening/closing and cash audit procedures.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns.
• Train associates on systems and company procedures.

Skills

Team leadership

Customer service

Training

Problem-solving

Cash audit procedures

Job description

As a Customer Service Manager at Walmart Canada in Ottawa, ON, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.

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Working as a Customer Service Manager is a great way to develop your retail skills. You will coordinate front end operations to provide exceptional customer service, ensure a positive shopping experience, and foster customer loyalty.

About the role: Customer Service Manager

You will ensure safe work processes and emergency procedures are followed, handle customer and associate concerns, and monitor front end associates to maintain proper coverage and smooth operations.

Additionally, you’ll train associates on systems and company procedures, oversee purchase, return, and exchange transactions, and prepare registers for opening and closing, maintaining cash levels and audit accuracy.

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Benefits and Salary

Walmart Canada offers:

• Paid Time Off*
• Live Better U educational programs
• Employee Discount
• EQ Health coverage
• Deferred Profit Sharing

*Based on hours or employment status

Requirements / Skills

• Experience coordinating front end operations in a retail environment
• Ability to handle customer and associate concerns with professionalism
• Skill in training associates on scanning, productivity, and safety
• Strong understanding of register opening/closing and cash audit procedures
• Team leadership and excellent communication skills
• Comfortable managing multiple company programs and initiatives

How to Apply

If you’re ready to lead exceptional customer service as a Customer Service Manager at Walmart Canada in Ottawa, click below to apply now!

Know someone who might be interested? Share this job posting and help them join Walmart Canada!

AI-generated summary and tips to help you highlight your strengths effectively.

Demonstrate leadership: Highlight examples where you coordinated teams, managed coverage, and improved front end efficiency.

Showcase problem-solving: Provide scenarios where you handled customer or associate concerns and implemented effective solutions.

Emphasize training skills: Detail your experience training associates on POS systems, company programs, and safety protocols.

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