Customer Experience Representative

Sani Marc; Coquitlam; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the industry seeks a Customer Experience Representative to enhance customer satisfaction and support sales initiatives. This role emphasizes strong communication skills, teamwork, and professionalism within a rapidly growing organization that values employee well-being and development.

Benefits

Reimbursement for physical activity registration fees

Focus on employee well-being and development

Qualifications

• Strong communication skills with the ability to upsell/cross-sell.
• Capacity to work independently and/or as part of a team.
• Adaptability and flexibility in a work environment.

Responsibilities

• Act as the primary contact for products or services and process orders.
• Respond to customer requests like return merchandise authorizations.
• Promote products and be creative in merchandising the store.

Skills

Communication Skills

Customer Focus

Teamwork

Independence

Education

High School Diploma

Tools

MS Office

Job description

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter , tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork , highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities

Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks :

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

To perform, you need to :

To perform well, you must have :

• A high school diploma;
• Strong communication skills with the ability to upsell / cross-sell;
• Capacity to work independently and / or as part of a team;
• General knowledge of MS Office;
• Adaptability, responsibility and flexibility;
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.

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