Customer Care Representative

Sonova International; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care clinic in Campbell River is seeking a Customer Care Representative to provide outstanding service, schedule appointments, and manage client accounts. The ideal candidate will have strong communication skills and a Can-Do attitude. This full-time role offers competitive pay, benefits, and growth opportunities in a fast-paced environment.

Benefits

Competitive starting wage

Extended Health Benefits

3 weeks vacation

Quarterly Bonus

Education sponsorship

Additional days off including Birthday

Qualifications

• Experience working with accounts receivable is beneficial.
• Must possess a Can-Do attitude and willingness to learn.
• Aligned with the value of helping others.

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and organizing files for the clinics.
• Managing and maintaining client accounts while building relationships.
• Working with insurance companies for billing operations.
• Assisting with cleanings and minor device repairs.

Skills

Strong communication skills

Customer service skills

Accounts reconciliation

Job description

Overview

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Campbell River BC

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinics Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs (training provided)

What you get in return

• $20 per hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off including your Birthday!
• Monday to Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

What we’re looking for

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a Can-Do attitude, you love to learn and are passionate about growing your knowledge

Dont think you meet the criteria? If you’re willing to go all in and learn, we’d still love to hear from you!

More about us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions. To enable a life without limitations, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world contribute to something greater than themselves.

Employment Details

• Employment Type: Full Time
• Experience: Not specified
• Vacancy: 1