Credit Specialist

Rogers Bank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Credit Specialist to underwrite credit applications and monitor compliance with risk practices. This role requires 3-5 years of credit industry experience, preferably in retail/credit card underwriting. The candidate should have strong communication and organizational skills, and will enjoy a competitive salary and extensive benefits.

Benefits

Competitive salary and annual bonus

Flexible health and dental benefits

Growth and development opportunities

Wellness programs and support resources

Qualifications

• Minimum 3-5 years of credit industry experience.
• Experience in retail/credit card underwriting is preferred.
• Ability to work independently with minimal supervision.

Responsibilities

• Underwrite credit applications and limit increases.
• Monitor outsourced service provider work and escalation procedures.
• Perform periodic reviews on high-exposure clients.

Skills

Credit industry experience

Communication skills

Organizational skills

Time management

Education

Post-secondary education or equivalent work experience

Tools

TSYS TS2

ADM

Job description

Overview

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking a Credit Specialist to join the Bank Credit Risk team. The role involves developing and implementing innovative financial solutions and ensuring sound credit-granting practices in compliance with Bank policies.

What You'll Do

• Underwrite credit applications or requests and credit limit increases that exceed thresholds by reviewing customer credit history, credit utilization, and ability to pay (capacity).
• Utilize credit risk assessment data sources and tools (credit bureau reports, bank and trade references, budgetary information) and proactively request additional documentation as needed.
• Monitor and validate the work of outsourced service providers handling new applications and credit limit increases, ensuring SLAs are met and escalations follow procedures.
• Assist with review of certain application queues as needed.
• Perform periodic reviews on high-exposure individual clients.
• Assess potentially fraudulent or non-compliant accounts and coordinate with other Bank departments.
• Assist in developing and documenting operational process flows, balancing and audit functions, and standard operating procedures.
• Contribute to improvements in acquisition strategies, line management, and credit policies; recommend process streamlining to enhance customer experience.
• Share responsibility for achieving key portfolio performance metrics and ensure compliance with Privacy, AML, and other regulations.
• Keep department management informed of issues or developments affecting program risk.
• Other duties as assigned.

What You Bring

• Minimum 3-5 years of credit industry experience.
• Experience with TSYS TS2 and ADM is preferred.
• Experience in retail/credit card underwriting is preferred.
• Post-secondary education or equivalent work experience.
• Strong verbal and written communication and time management skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills and ability to adapt in a fast-paced environment.

What’s in it for you?

Rogers provides opportunities and resources for growth, with competitive compensation and benefits, discounts, and perks.

• Competitive salary and annual bonus.
• Flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
• Discounts on Rogers services and other perks.
• Paid time off for volunteering and company matching contributions to charities you support.
• Growth and development opportunities, including self-driven programs (e.g., MyPath) and internal role consideration.
• Wellness programs and access to employee assistance resources.

Recruitment and Employment Details

Pre-employment background check, including criminal and possibly credit checks and drivers abstract where applicable. Onsite work expected for Corporate employees (minimum of four days per week starting Oct 6, 2025, increasing to five days per week on Feb 2, 2026).

Work location: 1 Mount Pleasant (083), Toronto, ON. Schedule: Full-time; Shift: Day; Length of Contract: Regular Position. Travel: None. Background checks: Criminal Record and Credit Check. Posting Category/Function: Banking & Credit Risk. Requisition ID: 326153.

Rogers is committed to diversity and inclusion. We support candidates with disabilities throughout the recruitment process. For questions, contact our Recruitment Process FAQ.