Contract Coordinator Representative, Bell Mobility

Bell; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian telecommunications company is looking for a Wireless Client Care representative in Montreal. The role involves analyzing contract compliance, managing requests from internal stakeholders, and implementing pricing in the billing system. Candidates should have at least two years of experience in a related team, possess knowledge of the NM1 billing system and Salesforce, and be bilingual in English and French. This is a full-time remote position offering a competitive salary and various benefits.

Benefits

Comprehensive compensation package

35% discount on services

Medical, dental, vision, and mental health benefits

Qualifications

• Minimum of two years experience in Bell Mobility Wireless Client Care teams.
• In-depth knowledge of the NM1 billing system and Salesforce tool (mandatory).
• Effective interpersonal and communication skills.
• Ability to manage priorities and time effectively.

Responsibilities

• Analyze compliance of contracts and amendments submitted by the Sales team.
• Answer contract management requests via phone and email.
• Implement new pricing in the billing system.

Skills

Interpersonal skills

Problem-solving ability

Communication skills

Time management

Leadership skills

Bilingual (English and French)

Tools

Salesforce

NM1 billing system

Job description

Req Id:427503

At Bell, we do more than build world‑class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game‑changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Summary

Reporting to Bell Mobility’s Wireless Client Care manager, the selected candidate will be responsible for implementing contracts and amendments signed by our Medium and Enterprise clients. In addition, they will answer to calls and emails from our internal customers.

Key Responsibilities

• Analyze compliance of contracts and amendments submitted by the Sales team to the Contract Desk
• Answer by phone and email to contract management requests
• Use established processes to implement new pricing in our billing system
• Interact with a number of internal stakeholders to ensure adherence to approved contract clauses
• Responsible for custom pricing orders approved by the Pricing team
• Conduct root cause analysis and research in complex situations Desired Skills

Critical Qualifications

• Minimum of two year experience in the Bell Mobility Wireless Client Care teams
• In-depth knowledge of the NM1 billing system and the Salesforce tool (mandatory)
• Superior knowledge of WCC processes and procedures
• Ability to manage priorities and time
• Effective interpersonal and communication skills
• Ability to make sound decisions, solve problem, and ability to work well under pressure
• Selected candidate must have proven leadership skills, be able to communicate and represent Wireless Client Care in a professional and effective manner
• Knowledge of English and French required, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga
Work Arrangement: Remote
Application Deadline: 01/09/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Bell, one of Canada's Top 100 Employers.