Consultant, Field Operations

McDonald's Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fast-food franchise in Ontario is seeking a Field Service Consultant to optimize sales and support Owner/Operators. This role involves strong communication skills, restaurant operations knowledge, and the ability to navigate a dynamic environment. The ideal candidate has 3+ years of experience and demonstrates leadership in QSC initiatives.

Qualifications

• 3+ years of McDonald’s restaurant operations experience.
• Expert knowledge of operations procedures and key metrics.
• Ability to navigate through an ambiguous environment.

Responsibilities

• Acts as an advocate for Owner/Operators and the Company.
• Coaches Owner/Operators to improve restaurant performance.
• Ensures restaurants meet McDonald's safety and sanitation standards.

Skills

Exceptional communication skills

Strong organizational skills

Ability to collaborate with stakeholders

Self-starter capable of multi-tasking

Job description

Job Description:

The Opportunity

This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose of maximizing business potential for the Owner/Operator organization. Key customers include Owner/Operators, Field Service Directors, Restaurant Leadership Teams, and customers.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Operator Relationships/Business Results

• Acts as an advocate for the Owner/Operator and the Company, ensuring that both points of view are clearly communicated.
• Identifies priority Owner/Operators and restaurants. Coaches the Owner/Operator to improve restaurant performance.
• Provides rewards and recognition for Owner/Operators and Management Teams.

Under direction of the Field Service Director, organizes and conducts the process whereby an Owner/Operator Business Meeting is conducted annually or according to regional practice. Provides recommendation on growth and rewrite status to the Field Service Director.

Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.

Recommends and coordinates the assistance of regional support staff (Construction, Controller, Real Estate, Human Resources, Training, etc.) when appropriate.

People

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from Owner/Operators and the respective restaurant teams.

QSC/Sales Building

• Protects the McDonald's brand to ensure that their restaurants meet McDonald's QSC, safety and sanitation standards.
• Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the results of restaurant systems (scheduling, ordering, training, planned maintenance, etc.) and to create and accomplish long-term restaurant objectives.
• Assists the Owner/Operator to ensure appropriate staffing exists to build the business.
• Uses all informational resources available such as PACE, P&Ls, and Guest Satisfaction Measurement etc., to identify opportunities and threats to build a business plan to optimize market potential.
• Coordinates implementation and execution of new products and processes within their markets.
• Works with the Owner/Operators to ensure that there is an on-going local (my store) marketing plan for each restaurant.

Qualifications

• 3+ years of McDonalds restaurant (or other QSR) operations experience demonstrating an expert knowledge of operations procedures and key restaurant performance metrics.
• Exceptional communication skills specific to McDonald’s franchise and corporate organization.
• Strong organizational skills to coordinate multiple projects at any given time.
• Ability to collaborate with numerous stakeholders and demonstrate the OneTeam approach.
• Ability to navigate through an ambiguous, ever-changing environment.
• Self-starter who is capable of multi-tasking.
• Ability to travel throughout Ontario.

Additional Information:

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.