Concierge

Sienna Senior Living; Kingston; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading senior living community as a Concierge, where you will play a vital role in enhancing the resident experience. Your day-to-day responsibilities will include addressing inquiries, promoting excellent customer service, and supporting management with clerical tasks. This role is perfect for someone with a positive attitude and strong communication skills, looking to make a difference in the lives of others.

Qualifications

• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills.
• Proficient in MS Office, specifically Excel, Word, and PowerPoint.

Responsibilities

• Responding to all resident and visitor inquiries as first priority.
• Greeting all visitors and conducting mini tours.
• Providing clerical and computer support to managers.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Education

Completion of grade 12 education

Tools

MS Office

Job description

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:
• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves:
• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus Points for having:
• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process.