Community Operations Manager

Amica Senior Lifestyles; Ottawa; On-site; CAD 70,000 - 85,000; Full time

Job summary

A senior living organization in Ottawa is seeking a Community Operations Manager. You will oversee the daily operations, manage staff, and ensure exceptional service to residents. The ideal candidate has a background in hospitality or business management and experience in accounting systems. Strong customer service skills and management capabilities are essential for this vital role.

Qualifications

• Experience executing administrative tasks in hospitality setting or similar environment.
• Proven ability to manage and lead others.
• Ability to communicate fluently in English.

Responsibilities

• Manage day-to-day operations including office management and concierge services.
• Administer payroll, accounts receivable, and accounts payable.
• Participate in recruitment and management of staff.

Skills

Customer service skills

Management and leadership skills

Business writing skills

Microsoft Excel proficiency

Education

Post secondary education in hospitality, business management, or related field

Diploma or certificate in bookkeeping or managerial accounting

Tools

Accounting/payroll systems

Job description

COMMUNITY OPERATIONS MANAGER

Amica The Glebe

Full-Time

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

Responsibilities

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties:

• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Administers HR functions, including personnel files, training compliance and department minutes
• Completes general administrative work requirements as assigned
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor
• Performs regular audits of concierge/housekeeping team
• Participates in budget process as directed
• Supporting Marketing & sales where required
• Participates in corporate initiatives as requested
• Participates in weekend manager on duty rotation
• Other duties as required

Qualifications

What we require:

• Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
• Post secondary education in hospitality, business management, or related field
• Experience with accounting/payroll systems
• Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
• Ability to communicate fluently in English
• Proven ability to manage and lead others
• Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What we are looking for

• Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
• Customer service driven with a passion for working with seniors
• Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
• Willingness to participate in corporate initiatives and weekend manager on duty rotation
• Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
• Capable of basic troubleshooting of computer systems, including networking and office equipment
• Competent team-builder with coaching and conflict resolution skills

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

#Leaders-Hiring-Amica