Communications and Systems Administrator

City of Delta; Delta; On-site; CAD 90,000 - 108,000; Full time

Job summary

A local government organization in Delta, British Columbia is seeking a Communications and Systems Administrator. This role involves managing telecommunications, physical security, and audio-visual systems. The ideal candidate will have strong knowledge of VoIP, CCTV, and access control systems, alongside a degree in Information Technology. Compensation includes a competitive hourly rate of $49.65-$58.66 and a comprehensive benefits package. Applications are encouraged by January 18, 2026.

Benefits

Comprehensive benefits package

Earned-day-off program

Career development opportunities

Qualifications

• Strong knowledge of telecommunications infrastructure and protocols.
• Experience with Cisco UC, Microsoft Teams Calling, or similar platforms.
• Familiarity with IP CCTV systems, especially Avigilon.
• Competency in managing audio-visual technologies for public events.

Responsibilities

• Administer VoIP and cloud-based phone systems.
• Design and maintain video surveillance systems.
• Manage access control and audio-visual systems.
• Provide user training and documentation.

Skills

Telecommunications infrastructure knowledge

VoIP and SIP protocols

Troubleshooting skills

Audio-visual technology management

Collaboration and communication

Education

Degree or diploma in Information Technology or related field

Tools

Cisco Unified Communications

Avigilon

Microsoft Teams

Job description

Location: Delta, British Columbia, Canada
City: City Hall
Employment group: CUPE Local 454
Hours of Work: 35 Hour Work Week
Job ID: 25-159 EX B

The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence. The City of Delta is seeking an experienced and motivated Communications and Systems Administrator to join its Information Services Division. Reporting to the Manager, IT Client Services, this role is responsible for the administration, maintenance, and support of the City’s telecommunications, physical security, and audio-visual systems.

Telecommunications Systems

• Administer VoIP, PBX, and cloud-based phone systems (e.g., Cisco Unified Communications, Webex, MS Teams Calling)
• Configure voicemail, call routing, auto-attendants, conferencing, and SIP trunking
• Troubleshoot connectivity and call quality issues
• Liaise with service providers for provisioning, billing, and escalation
• Manage mobile devices and enterprise MDM platforms
• Maintain current documentation and provide user training

CCTV Surveillance Systems

• Design and maintain IP-based video surveillance systems, primarily Avigilon
• Ensure recording retention compliance and NVR performance
• Control access to recorded footage and maintain audit trails
• Coordinate with security staff to optimize camera placement and usage

Card Access Systems

• Administer access control systems (e.g., HID, Avigilon)
• Add/update/delete user credentials, access schedules, and zones
• Maintain accurate logs and collaborate on security investigations
• Support compliance audits and physical security reviews

Audio-Visual Systems

• Manage AV systems in Council Chambers, meeting rooms, training areas, and public facilities
• Support live/hybrid meetings, webinars, and special events
• Troubleshoot and maintain AV hardware such as projectors, microphones, and control panels
• Maintain an inventory of AV equipment and coordinate upgrades

Required Knowledge, Abilities and Skills

• Strong knowledge of telecommunications infrastructure and protocols (e.g., SIP, VoIP)
• Experience with Cisco UC, Microsoft Teams Calling, or similar platforms
• Familiarity with IP CCTV systems, especially Avigilon
• Understanding of access control systems, including credential management and scheduling
• Competency in managing audio-visual technologies for public and hybrid events
• Excellent troubleshooting and documentation skills
• Ability to work independently, communicate effectively, and collaborate across departments
• Class 5 Driver’s Licence for the Province of British Columbia required

Desirable Training and Experience

• Degree or diploma in Information Technology, Telecommunications, or a related field
• 3–5 years of progressive experience in systems administration roles
• Certifications in Cisco, Avigilon, Microsoft, or other related platforms are considered an asset
• Demonstrated experience in municipal or enterprise IT environments preferred

Compensation and Benefits

The City of Delta offers a competitive salary commensurate with experience, $49.65-$58.66 per hour (2024 rates) (approximately $90,672 – 107,127 annually), and a comprehensive benefits package including an earned‑day‑off program and access to career development opportunities. Candidates may be shortlisted and interviewed before the posting closes on January 18, 2026. Interested applicants are strongly encouraged to submit a cover letter along with their resume, outlining their relevant experience and interest in this position.

At the City of Delta, we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences are recognized, valued and celebrated. We thank all applicants for their interest; only those under consideration will be contacted.

Copies of relevant professional certificates, degrees, or tickets must be submitted with your application. Preferred candidates will be required to submit a Police Information Check.