Columbia Icefield Jasper AB Guest Experience Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tourism operator in Jasper, Alberta is seeking a Guest Experience Agent to provide exceptional service and create memorable experiences for visitors. This full-time seasonal position offers a starting salary of $18.00 per hour, along with perks such as housing and meal discounts, and requires the ability to work in various weather conditions while interacting with guests from around the world.

Benefits

$19.00 per day housing and meals (based on double occupancy)

$250 referral bonus

Access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to wellness resources

Qualifications

• Previous guest service experience is an asset.
• Must be dependable and self-motivated.
• Comfortable working in all types of weather.
• Standard First-Aid certification is an asset.

Responsibilities

• Assist guests with information and ticket validation.
• Operate point-of-sale systems accurately.
• Uphold environmental stewardship standards.
• Direct guests through parking and arrival areas.

Skills

Guest service orientation

Communication skills

Time management

Problem-solving skills

Ability to work outdoors

Job description

Columbia Icefield Jasper AB Guest Experience Agent

Pursuit Collection • Jasper, AB

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their experience.

Guest Experience Agents come across thousands of guests a day from all over the world, so being upbeat and professional while up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week may vary.

Compensation: The starting salary for this position is $18.00 per hour.

Work schedule: This is a fukl-time seasonal position beginning immediately and running until October 18, 2025.

Perks:

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Direct guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC).
• Educate guests on Pursuit Attractions and guide them through the purchasing process.
• Provide guests information on the local area.
• Assist with tour group check-in, and coordinate with Dispatch regarding any changes.
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours.
• Loading and coordinating guests and tour groups on/off Coaches and/or Ice Explorers.
• Operate the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms.
• Communicate with co-workers and management, forwarding observations and comments in a timely fashion.
• Uphold the high standard of environmental stewardship expected for all employees.
• Other duties as assigned.

Qualifications

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.
• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Previous guest service and cash handling experience an asset.
• Guest service-oriented mindset and a passion for delivering memorable experiences.
• Ability to think on the fly and outside the box with a positive attitude.
• Second language is an asset.
• Mature, energetic, dependable and self-motivated.
• Enjoy working with a team in a busy, fast-paced environment.
• Good conflict resolution and problem-solving skills an asset.
• Must enjoy working outdoors, even in challenging mountain weather conditions.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all-season weather (Snow, Rain, Wind, Hail).
• Must meet the Organization grooming and appearance standards.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.
• Standard First-Aid or higher an asset.

Work environment

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You\'ll be meeting team members from across the globe and get to participate in tons of team events. Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.