clerk, customer service

Government of Canada; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

A government agency in Winnipeg is looking for a candidate to develop and evaluate communication strategies and assist clients with inquiries. Candidates must have a high school diploma and 1-2 years of experience. Proficiency in MS Office is expected. The role requires a strong focus on client interaction and teamwork. This is an on-site position with benefits including health care and free parking.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Free parking available

Qualifications

• 1 to less than 2 years of experience required.

Responsibilities

• Develop communication strategies.
• Evaluate and implement communication strategies and programs.
• Answer written and oral inquiries from clients.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

MS Office

Job description

Overview

Languages: English

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Qualifications

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Experience and specialization

• Computer and technology knowledge: MS Excel, MS Word, MS Office
• Area of specialization: Communications

Work conditions and other

• Transportation/travel information: Own transportation, Own vehicle
• Work conditions and physical capabilities: Attention to detail
• Own tools/equipment: Cellular phone, Computer, Internet access
• Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Organized, Reliability, Team player

Benefits

• Health benefits: Dental plan, Health care plan, Vision care benefits
• Financial benefits: Group insurance benefits
• Other benefits: Free parking available