(CAN) Customer Service Manager

Walmart Canada Corp; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail corporation in Montreal seeks a Front End Operations Coordinator to enhance customer service and ensure compliance with operational standards. This role involves monitoring associates, handling customer concerns, and overseeing transactions to maintain an exceptional shopping experience. Ideal candidates have a strong commitment to safety and operational excellence.

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Ensure compliance with Company programs while maintaining operational standards.
• Handle customer and Associate concerns and provide guidance as required.

Job description

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What you\'ll do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

5400 Rue Jean-Talon O, Montreal, QC H4P 2T5, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs

R-2307062-1