Call Center Agent (Online)-Laboratory Express

Laboratory Express; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A healthcare laboratory service provider is seeking a candidate for a remote position handling inbound calls and assisting healthcare providers. Responsibilities include test scheduling, patient inquiries, and insurance verification. Candidates should possess excellent communication skills, a high school diploma, and previous customer service experience is preferred. The position offers competitive pay and various employee benefits such as insurance coverage and professional development opportunities.

Benefits

Medical, dental, and vision insurance

401(k) matching

Generous paid time off

Training in medical terminology and HIPAA compliance

Opportunities for advancement

Qualifications

• Previous call center or customer service experience strongly preferred.
• No healthcare experience required; training provided.

Responsibilities

• Answer calls about laboratory test scheduling and results.
• Assist with test ordering and specimen collection.
• Address patient questions regarding tests and insurance.

Skills

Excellent verbal communication skills

Professional phone manner

Strong computer skills

Ability to navigate multiple systems

Patience

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Overview

Company: Laboratory Express
Location: Lubbock, TX (Remote options may be available)
Compensation: $27–32/hour

• Inbound Call Management: Answer calls from healthcare providers, patients, and insurance companies regarding laboratory test scheduling, results, and billing inquiries.

• Test Ordering Assistance: Assist healthcare providers with test ordering and specimen collection coordination.

• Patient Support: Address patient questions about test preparation, results, and insurance coverage.

• Insurance Verification: Process insurance authorizations and verify patient benefits.

• Data Entry: Enter patient information and test orders into laboratory computer systems.

• Billing Support: Resolve billing questions and payment processing issues.

• Issue Escalation: Escalate complex medical or technical questions to appropriate laboratory staff.

• Education: High school diploma or equivalent required.

• Experience: Previous call center or customer service experience strongly preferred.

• Skills: Excellent verbal communication skills and professional phone manner. Strong computer skills and ability to navigate multiple systems simultaneously.

• Attributes: Patience and problem-solving abilities for challenging customer situations.

• Training: No healthcare experience required; comprehensive medical terminology and laboratory procedures training provided.

• Health Coverage: Medical, dental, and vision insurance.

• Retirement: 401(k) matching.

• Paid Time Off: Generous paid time off policies.

• Professional Development: Training in medical terminology, HIPAA compliance, and healthcare systems.

• Career Growth: Opportunities for advancement into specialized healthcare roles.