Business Analyst, Colleague Solutions - 12 Month Contract

President's Choice Financial; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services provider is looking for a Business Analyst for a 12-month contract in Brampton. The role involves gathering requirements for CRM enhancements, managing defects, and supporting User Acceptance Testing. Ideal candidates have over 2 years of experience in business systems analysis and familiarity with Salesforce. Join a team committed to community values and sustainability.

Benefits

Comprehensive training

Flexible working options

Competitive benefits

Qualifications

• 2+ years of experience in a business systems analyst or technical delivery role.
• Proficient in documenting detailed business and system requirements.
• Experience in managing defects using structured tools.

Responsibilities

• Gather and document functional requirements for CRM enhancements.
• Lead defect management processes and ensure resolution.
• Coordinate User Acceptance Testing and incident resolution.

Skills

Business systems analysis

Requirements gathering

Defect management

Collaboration skills

Problem-solving

Communication

Tools

JIRA

ServiceNow

Salesforce Service Cloud

Tableau

Confluence

Job description

Overview

Business Analyst, Colleague Solutions - 12 Month Contract

Join to apply for the Business Analyst, Colleague Solutions - 12 Month Contract role at President's Choice Financial. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves. This 1-year contract role is ideal for someone with hands-on experience in requirements gathering, defect tracking, and incident coordination within a fast-paced enterprise environment. You will work closely with business stakeholders, product owners, QA teams, and technical delivery partners to ensure solutions meet functional needs, are thoroughly tested, and are stable in production.

What You’ll Do

• Act as a key liaison between business users, product owners, and technical teams to gather and document business and functional requirements for agent tools and CRM enhancements.
• Translate business needs into clear, actionable technical requirements and user stories for development teams.
• Lead defect management processes, including logging, triaging, prioritizing, and tracking resolution using tools like ServiceNow.
• Coordinate with developers and QA teams to ensure all defects are resolved and retested within release timelines.
• Support and guide User Acceptance Testing (UAT) by preparing test scenarios, validating requirements, coordinating testers, and tracking issues.
• Participate in incident resolution by working with support teams to investigate, reproduce, and document issues impacting agent tool functionality.
• Collaborate with cross-functional teams to verify fixes and ensure minimal disruption to contact centre operations.
• Maintain accurate and up-to-date documentation for requirements, test cases, issue logs, and release notes using tools like JIRA, Confluence.

What You Bring

• 2+ years of experience in a business systems analyst, application support, or technical delivery role with a focus on CRM or contact centre solutions.
• Solid experience gathering and documenting detailed business and system requirements.
• Proven track record managing defects and production issues in a structured tool (JIRA, ServiceNow, or similar).
• Familiarity with Salesforce Service Cloud / Financial Cloud, contact centre workflows, and case management tools.
• Experience working in Agile or hybrid delivery environments including utilization of project management tools like JIRA, Confluence, or similar platforms.
• Experience supporting or managing test cycles including User Acceptance Testing and Post Implementation Testing.
• Strong problem-solving skills and the ability to collaborate effectively with both technical and non-technical teams.
• Excellent written and verbal communication skills.
• Salesforce and / or Tableau certifications are considered strong assets.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. We focus on Environment, Sourcing and Community, guided by our CORE Values – Care, Ownership, Respect and Excellence. We offer progressive careers, comprehensive training, flexibility, and other competitive benefits.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We value varied perspectives and diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion and are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability can be made at any stage of application and employment.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.