Bilingual Patient Services Specialist / Reimbursement Specialist

McKesson; Montreal; On-site; CAD 50,000 - 52,000; Full time

Job summary

A leading healthcare company in Montreal is seeking a Patient Services Specialist to coordinate and deliver patient support services. This role requires strong customer service skills and bilingual proficiency in French and English. The ideal candidate has over 5 years of experience, preferably in healthcare or insurance. The position offers a competitive salary ranging from $50,000.00 to $52,000.00 annually, with rotational hours from 8:00 am to 8:00 pm, Monday to Friday.

Qualifications

• 5+ years of related experience required.
• Experience in healthcare, pharmaceutical, or insurance industry is a plus.
• Comfortable working in a contact center environment.

Responsibilities

• Enroll patients into the Patient Support Program.
• Liaise with patients, insurers, and physicians regarding coverage.
• Process documents supporting patient care.

Skills

Customer service

Communication

Problem-solving

Microsoft Office (Word/Excel)

Teamwork

Attention to detail

Education

Post-secondary education or equivalent

Job description

Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. We care about the health, happiness, and well-being of our people and those we serve. If you want to be part of tomorrow’s health today, we want to hear from you.

Position

The Patient Services Specialist is part of the Patient Services team, responsible for coordinating and delivering services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians, and other health care professionals to explore and obtain coverage for prescribed medication, as well as managing patient cases.

Bilingual in French / English

Work hours: Rotational or varied hours; hours of operation are 8:00 am to 8:00 pm, Monday to Friday

Compensation: $50,000.00 – $52,000.00

Responsibilities

• The Patient Services Specialist will be responsible for the timely enrollment of patients into the Patient Support Program
• Liaise with patients, insurers, and physicians regarding documentation required for maximum reimbursement coverage, exploring all public and private insurers and providing escalations as needed
• Conduct information collection and verify patient eligibility for financial assistance based on program guidelines
• Provide responses to general inquiry calls based on program materials
• Coordinate with Specialty and Retail pharmacies to ensure access to the required treatment
• Proactively monitor patient files to ensure timely reimbursement and financial assistance renewals
• Process documents supporting patient care, including infusion reports, lab results, and copays
• Receive, record, and report adverse events per pharmaceutical manufacturer requirements
• Participate in departmental continuous improvement activities related to process, quality, training, etc.
• Maintain service levels in case management, including telephone answer rates and time to initial patient contact
• Adverse events reported within 24 hours of receipt and other program KPI targets
• Perform data-entry, answer inbound calls, make outbound calls, manage email and fax software, and perform general administrative duties

Minimum Requirements

• Typically requires 5+ years of related experience

Additional Skills

• Experience in healthcare, pharmaceutical, or insurance industry is a plus
• Strong customer service, communication, and problem-solving skills
• Comfortable working in a contact center environment
• Proficient in Microsoft Office (Word/Excel)
• Team player
• Post-secondary education or equivalent
• Organized with strong attention to detail
• Flexible with rotation/varied hours (8:00 am – 8:00 pm, Mon–Fri)

The incumbent will provide daily support to internal and/or external clients in or outside Quebec and/or the United States. Proficiency in spoken and written English and French is required.

Equal Opportunity McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Reasonable accommodations are available upon request during the recruitment process.

Current employees must apply through the internal career site. Join us at McKesson!

Additional information

McKesson provides information about Total Rewards and benefits as part of the compensation package. Details are available upon request. This content is for informational purposes and is not a contract or guarantee of employment. All positions are subject to local laws and regulations.