Bilingual Dispatcher (English & French) at Altis Recruitment Canada

Altis Recruitment; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Bilingual Customer Coordinator to ensure high service quality and effective communication with clients in a fully remote role. The ideal candidate will be fluent in French and English, experienced in customer service, and proficient with dispatch and CRM software. This position offers a salary of $51,000 plus up to a 20% bonus.

Qualifications

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

Responsibilities

• Ensure the high standard of service delivery.
• Utilize dispatch, routing, and CRM software to manage client interactions.
• Plan and coordinate call-in deliveries.
• Maintain open communication with clients throughout the fueling process.
• Address billing concerns, including client charges and outstanding payments.

Skills

Fluency in French

Fluency in English

Customer service experience

Dispatch coordination

Proficiency in dispatch/routing/CRM software

Excellent communication skills

Problem-solving skills

Job description

Overview

Bilingual Dispatcher (English & French) job at Altis Recruitment. Canada.

Job Description We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients. Hours: Monday to Friday 10am-7pm EST.

This is a FULLY REMOTE role in ON, QC, BC, AB, SK, MB – NO East Coast. Salary: $51,000 + up to 20% bonus.

Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
• Process COD delivery requests and handle credit card authorizations as necessary.
• Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
• Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
• Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as needed.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.