Bilingual Customer Support Specialist

FortNine; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Montreal is seeking a Customer Service Representative. This full-time position offers a starting salary of $20/hour, increasing to $21.75/hour post-training. Candidates should be bilingual (English & French) with excellent communication skills. Responsibilities include assisting customers with order issues and navigating multiple computer applications. The company offers a supportive environment with benefits including health insurance and professional development opportunities.

Benefits

Health Insurance including medical, dental, vision and life

Free unlimited healthy snacks and drinks

Clean and newly built office environment

Free parking on-site

Qualifications

• Minimum of one year experience in e-commerce or customer service preferred.
• Excellent written and verbal communication skills in both English and French.
• Strong attention to detail and autonomy in problem solving.

Responsibilities

• Advising and assisting customers with order processing issues.
• Performing with substantial autonomy and taking initiative.
• Navigating through multiple computer applications efficiently.

Skills

Bilingualism: English & French

Solid computer skills

Excellent communication skills

Strong drive for progression

Job description

A leading e-commerce company in Montreal is seeking a Customer Service Representative. This full-time position offers a starting salary of $20/hour, increasing to $21.75/hour post-training. Candidates should be bilingual (English & French) with excellent communication skills. Responsibilities include assisting customers with order issues and navigating multiple computer applications. The company offers a supportive environment with benefits including health insurance and professional development opportunities.