BILINGUAL CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE – ACROSS CANADA

BDC; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A banking and financial services firm in Montreal is seeking an Administrative Professional to provide excellent client service, maintain organizational efficiency, and support Virtual Business Centre clients. The ideal candidate has at least 3 years of administrative experience, a college diploma or degree in a relevant field, and is proficient in MS Office. This role offers flexible benefits, a hybrid work model, and opportunities for professional development.

Benefits

Flexible and competitive benefits

$750 wellness and health care spending account

Paid vacation and personal days

Opportunities for learning, training, and development

Hybrid work model

Qualifications

• Minimum 3 years of experience in an administrative role.
• Proficient in MS Office, including Word, Excel, and Outlook.
• Excellent written and spoken communication skills in both French and English.

Responsibilities

• Provide excellent client service for Virtual Business Centre clients.
• Respond to client communications promptly and professionally.
• Collaborate within a virtual team, performing administrative tasks.
• Maintain accurate information and documents.

Skills

Client service

Organizational skills

Proficiency in MS Office

Bilingual (French and English)

Education

College diploma in office administration or bachelor’s degree in business administration

Job description

Overview

Employer Industry: Banking and Financial Services

Why consider this job opportunity

• Flexible and competitive benefits, including an Employee Savings and Investment Plan with employer matching and a Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation, five personal days, and sick days as needed, with the office closed from December 25 to January 1
• A hybrid work model that balances work and personal life
• Opportunities for learning, training, and development
• Join a top employer recognized for diversity and inclusion in the workplace

What to Expect (Job Responsibilities)

• Provide excellent client service for Virtual Business Centre clients by addressing basic inquiries and escalating complex issues as needed
• Respond to client communications promptly and professionally, adhering to established policies and procedures
• Collaborate effectively within a virtual team, performing administrative tasks through a queue system
• Maintain accurate information and documents, demonstrating strong organizational skills and attention to detail
• Keep updated on changes to policies and procedures to ensure effective service delivery

What is Required (Qualifications)

• College diploma in office administration or a bachelor’s degree in business administration
• At least 3 years of experience in an administrative role
• Strong organizational skills with the ability to prioritize and handle diverse situations efficiently
• Commitment to client service, demonstrated through proactive listening and problem-solving abilities
• Proficient in MS Office, including Word, Excel, and Outlook, with excellent written and spoken communication skills in both French and English

How to Stand Out (Preferred Qualifications)

• Experience working in a hybrid environment (in-office and virtually)
• Demonstrated ability to work independently within a virtual team
• Strong teamwork, creativity, flexibility, and collaborative spirit

#Banking #ClientSupport #HybridWork #DiversityAndInclusion #CareerDevelopment

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