Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Welland; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail service provider in Ontario is seeking a Customer Relationship Contact Centre Representative. The role involves responding to inquiries from credit card members while ensuring exceptional customer experience. Ideal candidates will speak both French and English fluently and possess solid decision-making skills. Opportunities for both full-time and part-time positions are available. Apply now to join a dynamic team focused on customer satisfaction.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel, or hospitality.
• Demonstrated passion for driving an exceptional customer experience.
• Ability to adapt quickly to a fast-paced and changing environment.

Responsibilities

• Respond to a wide range of telephone inquiries.
• Protect the integrity and security of customer account information.
• Maintain accurate customer information.

Skills

Fluent in French and English

Excellent verbal and written communication skills

Superior problem-solving abilities

Active listening skills

Computer knowledge and experience

Customer service experience

Job description

A leading retail service provider in Ontario is seeking a Customer Relationship Contact Centre Representative. The role involves responding to inquiries from credit card members while ensuring exceptional customer experience. Ideal candidates will speak both French and English fluently and possess solid decision-making skills. Opportunities for both full-time and part-time positions are available. Apply now to join a dynamic team focused on customer satisfaction.