Assistant en pharmacie - Temps partiel

Metro Inc.; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading pharmacy chain is seeking a part-time Pharmacy Assistant in Toronto. This role involves supporting pharmacists in dispensary services and interacting with customers. Responsibilities include dispensing medications, managing patient profiles, and maintaining store standards. Applicants should have a Pharmacy Assistant program education and at least two years of retail pharmacy experience. Ideal candidates will possess strong customer service and interpersonal skills, alongside proficiency in pharmacy software like Kroll. Join the team and help deliver quality pharmacy services!

Qualifications

• Minimum of 2 years experience in retail pharmacy.
• Proficiency with current PC systems and pharmacy software.
• Ability to communicate clearly and listen carefully.

Responsibilities

• Perform all aspects of the technical act of dispensing.
• Establish and maintain patient profiles.
• Contact prescribers for various functions.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Education

Pharmacy Assistant program

Tools

Kroll

MS Office

Job description

Position Title: Pharmacy Assistant - Part Time
Position Type: Part time
Job Requisition ID: 45831
Banner: Metro
Employment Type: Permanent

This position is part of a unionized bargaining unit. The hourly wage for this position starts at $16.60 and is established in accordance with the collective agreement. Depending on a candidate’s relevant knowledge, skills, education, and prior experience, a higher hourly wage may be offered. Any hourly wage offered for this role, whether starting or higher, will fall within the wage scale established for this position in accordance with the collective agreement.

This is a posting for an existing permanent part-time position

Location: 3003 Danforth Avenue, Toronto, ON
Shift: Days, Evenings & Weekends

Join Our Team as a Pharmacy Assistant at Metro!

Are you ready to join a dynamic team and make a real impact in the world of pharmacy? As a Pharmacy Assistant, you will support pharmacists operationally in providing dispensary and pharmacy services and achieving Company initiatives. You will receive direction from the pharmacist on duty and the Pharmacy Manager, working towards the achievement of goals and objectives while adhering to both Company operating standards and Ontario College of Pharmacists' standards of practice.

Become a valued member of our team that champions innovation, excellence, and community care. Apply today and start an exciting journey with us at Metro!

What You’ll Do

• Perform all aspects of the technical act of dispensing.
• Receive prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
• Establish and maintain patient profiles, and scan and file patient records.
• Contact prescribers for various functions.
• Answer phones and check IVR voicemail messages.
• Provide customer assistance with merchandise on the sales floor and at the cash register.
• Check emails and respond accordingly.
• Receive orders and ensure product received matches invoices and is received in good condition, and then is stored/put away appropriately.
• Perform inventory‑related tasks.
• Enter and reconcile invoices/credits and maintain shrink logs.
• Utilize wholesaler websites for various functions.
• Assist with dispensary paperwork as directed.
• Maintain store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
• Perform other duties as assigned by the Pharmacy Manager or Pharmacist.
• Follow all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations.

Qualifications

• Education – Pharmacy Assistant program.
• Experience – Minimum of 2 years in retail pharmacy.
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• Interpersonal skills to build strong working relationships and a positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptive to constructive feedback for continuous improvement.
• Initiative to identify and complete tasks independently.

Key Relationships

The Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist, and Pharmacy Technician. They interact with internal contacts, including Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, and Metro IT. Additionally, they engage with external contacts, such as customers and direct pharmacy vendors like McMahon and Kroll Canada.

The responsibilities and relationships assigned to this role may change as necessary to achieve Metro's business objectives.

Disclosure on Use of Artificial Intelligence in Recruitment

At METRO, we are committed to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third‑party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.