Application Support Analyst

Solifi; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial software company is seeking an Application Support Analyst to provide support on service requests related to their products. This role involves problem solving and consulting with customers to enhance their business processes. The ideal candidate should have a BA/BS degree, 1+ years of experience in customer service, and strong communication skills. Benefits include comprehensive insurance and retirement plans. This is a full-time position based in Toronto, Canada.

Benefits

Medical Insurance

Dental Insurance

Employee Assistance Program

Qualifications

• 1+ years of experience in customer service handling complex issues.
• General knowledge of Finance/Accounting within asset finance preferred.
• Ability to work collaboratively with minimal supervision.

Responsibilities

• Perform problem determination and resolution for customer issues.
• Consult with customers on business questions and processes.
• Maintain the Support Knowledge Base documenting repeatable processes.

Skills

Customer service orientation

Problem-solving skills

Strong verbal and written communication

Organizational skills

Familiarity with finance/accounting

Education

BA/BS degree in related field

Tools

Microsoft Suite

SQL Server Management Studio

Atlassian Jira Service Manager

Microsoft Dynamics

Job description

Role Overview

Application Support Analyst (ASA) provides individual support on incidents or service requests regarding the customer’s use of Solifi products. The ASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer’s desired business outcomes. In this role, you provide remote services using our JIRA based support portal, telephone and web meeting technology to resolve customer issues. The ASA relays customer feedback regarding products to appropriate individuals within Solifi. The ASA determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies.

Responsibilities

• Performs problem determination, analysis and resolution for customer’s functional, financial, reporting and accounting issues. This may involve working cross functionally with other teams within Customer Support around the globe, or with other departments within Solifi to resolve the issue.
• Consults with customers on business questions and processes at moderate levels of complexity to suggest how they can implement solutions.
• Maintains the Support Knowledge Base by documenting repeatable processes, procedures and customer knowledge for future reference.
• Participates in proactive team efforts to achieve departmental and company goals.
• Organizes, prioritizes, and handles multiple tasks/assignments/projects.

Qualifications

• BA/BS degree in related field preferred.
• 1+ years of experience in a position that includes customer service handling complex issue resolutions.
• General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer’s business preferred.
• Strong computer skills to including the use of Microsoft suite.
• SQL Server Management Studio preferred.
• Experience using Atlassian Jira Service Manager preferred.
• Strong verbal and written communication and interpersonal skills with a customer service orientation.
• Ability to serve as a liaison representing Solifi to customers.
• Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation.
• Ability to work collaboratively as part of a team with minimal supervision.
• Ability to effectively problem solve situations using strong troubleshooting and analytical skills.
• Exposure to Microsoft Dynamics based solutions.

Benefits

Medical, Dental, Long Term Disability, Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, RRSP/DPSP Retirement, Employee Assistance Program.

Other Information

Location: Toronto, Canada
Employment Basis: Full Time
Preferred Experience Level: 1 year
Preferred Education Level: Bachelor’s Degree
Application Close Date: 02 Apr 2026