Analyste Support aux Systèmes II - imagerie médicale / Linux

Intelerad Medical Systems; Canada; Remote; CAD 69,000 - 82,000; Full time

Job summary

A healthcare technology company is seeking a Technical Support Specialist to resolve complex issues and provide mentorship in a remote work setting. Ideal candidates will have a relevant degree and 3+ years in technical support. The position offers a salary of up to $82,000 CAD annually and a comprehensive benefits package, fostering collaboration and career growth.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Remote work arrangement

Qualifications

• Minimum of 3 years of experience in a technical support role or similar.
• Experience with troubleshooting applications, databases, and networks.
• Proficiency in verbal and written communication.

Responsibilities

• Serve as an escalation point for complex technical issues.
• Diagnose and resolve advanced application and system issues.
• Provide technical mentorship to junior team members.

Skills

Troubleshooting

Root cause analysis

Customer service orientation

Communication skills

Education

Bachelor’s degree in computer engineering or related field

Tools

ServiceNow

Salesforce ServiceCloud

ZenDesk

Job description

Overview

Healthcare Technology opportunity offering remote work, a collaborative environment, and opportunities for career growth. This role focuses on supporting cutting-edge healthcare imaging solutions and ensuring patient data privacy.

What to Expect (Job Responsibilities)

• Serve as an escalation point for complex technical issues from level I analysts and end-users
• Diagnose and resolve advanced application, system, and integration issues in collaboration with internal teams and external vendors
• Provide technical mentorship to junior team members and contribute to knowledge sharing
• Work with system administrators and client IT teams to optimize application configurations and workflows
• Ensure compliance with HIPAA and other privacy regulations while managing sensitive patient data

What is Required (Qualifications)

• Bachelor’s degree in computer engineering, information systems, or a related field, or equivalent professional experience
• Minimum of 3 years of experience in a technical support role, system administration, or application analysis
• Excellent troubleshooting and root cause analysis skills across applications, databases, and networks
• Strong customer service orientation with exceptional verbal and written communication skills
• Experience with support ticketing systems such as ServiceNow (preferred), Salesforce ServiceCloud, or ZenDesk

How to Stand Out (Preferred Qualifications)

• Industry certifications (e.g., Microsoft, VMware, Cisco) are highly desired
• Red Hat Certified System Administrator (RHCSA) certification or equivalent Linux knowledge
• Proficiency in additional languages; French is a significant asset
• Experience supporting critical applications in regulated industries such as healthcare or life sciences

Benefits and Remuneration

• Salary up to $82,000 CAD per year
• Comprehensive benefits package including medical, financial, retirement, and paid time off (PTO)
• Supportive and collaborative work environment focused on improving patient outcomes
• Opportunity for career advancement and growth within the organization
• Participation in a remote work arrangement
• Chance to work with cutting-edge healthcare imaging solutions

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.