Alarm Operator (Overnight)

Paladin Technologies; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading complex systems integrator in Victoria seeks an Alarm Operator for its Emergency Response Center. The role involves coordinating responses during emergencies, requiring strong communication, bilingualism in French and English, and exceptional customer service skills. The position offers hourly pay between $19–$22.50, with extensive health benefits and RRSP matching.

Benefits

Extensive health, medical and dental benefits

Wellness program

RRSP matching contribution

Free parking

Ergonomically designed workstations

Qualifications

• Ability to remain calm and provide direction during emergencies.
• Must be detail-oriented and able to follow instructions.
• Experience in customer service or call center preferred.

Responsibilities

• Coordinate emergency responses for various clients.
• Maintain professionalism under stressful situations.
• Listen and summarize key points during emergency calls.

Skills

Bilingualism (French & English)

Exceptional customer service skills

Strong verbal and written communication skills

Mental flexibility and situational awareness

Ability to remain calm under pressure

Tools

Microsoft based applications

Job description

Overview

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES

• Overnight: 12hour evening shifts + weekend availability

RESPONSIBILITIES

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

REQUIRED QUALIFICATIONS

• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications.

PREFERRED QUALIFICATIONS

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

PACKAGE

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

PHYSICAL DEMANDS

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send a note to HR to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.