Administrative Support IV - Scheduler

Alberta Health Services; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional healthcare provider is seeking an Administrative Support IV - Scheduler in Grande Prairie. You will provide vital scheduling support, ensuring staff are scheduled appropriately and payroll data is captured as per policies. Strong attention to detail and interpersonal skills are required. The role includes filling shifts, anticipating staffing needs, and providing reports. Competitive pay with additional retention allowance is offered.

Benefits

Remote Retention Allowance up to $3,000 annually

Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Provide vital support to multiple programs within the North Zone.
• Fill pre-booked and immediate shifts due to various leave types.
• Enter payroll data and provide scheduling reports.

Skills

Attention to detail

Interpersonal communication

Customer service

Education

Some post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Your Opportunity: You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the North Zone. The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients, and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support North Zone. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Position Details

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Staffing Shared Services
• Primary Location: Grande Prairie QE II Hsp/Mac
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 24-SEP-2025
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 08-OCT-2025
• Temporary End Date: 12-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 50
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Qualifications

Required Qualifications

Some post-secondary education.

Additional Required Qualifications

• Knowledge and operation of Microsoft Outlook, Word and Excel.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.
• Schedulers will be assigned to support North Zone.
• In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Preferred Qualifications

• Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application.
• Timekeeping/payroll experience.
• Call Center experience.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with AHS scheduling software (Kronos, Scheduling System Application, Automated Callout Solution).