Account Manager, Retail Field Sales

Lactalis Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading dairy company in Toronto is seeking an Account Manager for Retail Field Sales. The role involves overseeing a portfolio of accounts, developing sales plans, and managing customer relationships to drive strategic growth. Ideal candidates will have at least three years of retail sales experience in consumer-packaged goods and strong communication skills. The position supports a flexible hybrid work model and offers a comprehensive benefits package.

Benefits

Performance-Based Bonus System

4 weeks of vacation

Pension Program with Employer Match

Tuition reimbursement up to $3,000 per year

Volunteer Day

Learning and Development opportunities

Qualifications

• Minimum three years retail sales experience in consumer-packaged goods.
• Ability to work in a multi-functional environment.
• Frequent overnight travel is required.

Responsibilities

• Develop and execute annual business and trade spend plans.
• Manage business relationships and conduct retailer meetings.
• Prospect new business by sourcing and negotiating customer contracts.
• Reconcile monthly trade spending using SAP.
• Manage customer communication related to functional issues.
• Forecast weekly sales volume and manage product distribution.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Negotiation skills

Merchandising skills

Education

University degree or college diploma

Tools

Excel

PowerPoint

Outlook

SAP

Trade Promotion Management

Customer Business Plan Planning

Job description

Overview

Job Title: Account Manager, Retail Field Sales

Location: 405 The West Mall, Toronto, ON M9C 5J1

About Us

Lactalis Canada is recognized as one of 2025 GTA's Top Employers and Forbes Canada Top Canadian Employers for 2025. We offer a 140-year legacy of innovation and quality in dairy products, including Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. Our products reach 94% of Canadian households. We support a flexible hybrid work model with up to 40% remote work, and provide a collaborative office environment with free parking, coffee, Lactalis snacks, an on-site gym, and more.

About the opportunity

The Account Manager, Retail Field Sales oversees a portfolio of emerging accounts identified for strategic growth and is responsible for generating business for Lactalis Canada through the development and management of both new and existing accounts.

Responsibilities

• Develop and execute annual business and trade spend plans for assigned accounts to achieve Lactalis Canada’s annual sales volume, net sales, and profitability objectives.
• Manage business relationships between the accounts and Lactalis Canada by conducting regular retailer meetings, following up on agreed strategic plans, and providing category information for win-win outcomes.
• Prospect new business by sourcing and negotiating new customer contracts and managing existing contract renewals. Outline terms and conditions such as pricing, volume, length, and exclusivity arrangements, coordinating with senior management and Legal for alignment and implementation.
• Reconcile monthly trade spending for each category in relation to trade programs and agreed trade spending with the account, using SAP trade rebate accounts.
• Direct all customer communication related to functional issues (distribution, customer service, field sales, and accounting) by collaborating with cross-functional team members to provide the best service and net sales.
• Forecast weekly sales volume to ensure adherence to the annual plan and optimal product distribution.
• Manage clearance of product in jeopardy for short code products across all retail categories of independent business.
• Manage inventory forecasting and SKU mix for Distribution Centers for individual accounts.
• Communicate all new product innovations and price increases to assigned accounts as necessary.
• Manage Distribution Canada Incorporated (DCI) customer base and yearly power buys.

What you will bring

• University degree or college diploma
• Minimum three (3) years retail sales experience (preferably in consumer-packaged goods)
• Strong organizational, planning, analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Effective presentation and negotiation skills
• Proficiency with standard office software (e.g., Excel, PowerPoint, Outlook) and systems such as BW / SAP, Trade Promotion Management (TPM), and Customer Business Plan (CBP) Planning
• Innovative/creative merchandising skills
• Ability to work in a multi-functional environment
• Frequent overnight travel is required

What Lactalis will offer

Lactalis Canada offers a comprehensive benefits package and perks:

• A Performance-Based Bonus System
• 4 weeks of vacation
• A Pension Program with an Employer Match at 100% of up to 6%
• Tuition reimbursement up to $3,000 per year
• A Volunteer Day to give back to the community
• Learning and Development opportunities
• Internal career advancement with potential for international mobility

Our ESG commitment

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders to have a positive impact on wellbeing through all that we do.

Our commitment to DEI

We value diverse voices and are committed to creating an environment that welcomes everyone. We offer accessible processes and spaces, and encourage personal and professional growth for all employees. If you require accommodations due to a disability, please inform our Talent Acquisition team—confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we will contact you after signing a Job Offer.

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