Account Manager

Apollo Health And Beauty Care; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading health and beauty company in Toronto is seeking an experienced Account Manager. You will manage key client accounts and serve as the primary contact for clients, ensuring exceptional service delivery. Candidates should have 5-10 years of account management experience, ideally in the beauty and consumer packaged goods industries. This role demands strong analytical skills and proficiency in Microsoft Excel. A post-secondary education and strong problem-solving abilities are preferred. The company offers benefits like gym access, dental insurance, and health insurance.

Benefits

Gym Access

Dental insurance

Health insurance

Qualifications

• 5-10 years of experience in account management, ideally with national retailers.
• Familiarity with retail landscape and vendor portals.
• Experience in coordinating multiple processes and timelines.

Responsibilities

• Manage and optimize client-owned inventory and forecasts.
• Serve as the liaison between clients and internal teams.
• Troubleshoot client issues and drive sales.

Skills

Account management experience

Client management in beauty and CPG industries

Microsoft Excel proficiency

Analytical mindset

Detail-oriented and organized

Strong communication skills in English

Problem-solving abilities

Education

Post-secondary education in related field

Tools

ERP systems (e.g., Syspro)

Microsoft Office Suite

Job description

Overview

We're looking for an experienced Account Manager to join our dynamic team! In this role, you will be responsible for the overall management of key client accounts, acting as the main point of contact between our customers and internal teams to ensure seamless communication and exceptional service delivery.

Benefits

• Gym Access
• Dental insurance
• Health insurance

Responsibilities

• Collaborate with Planning and Production to manage and optimize client-owned inventory; create, review, and update forecasts; communicate changes to clients.
• Suggest new items based on account needs and handle sample requests with support from the Sales & Marketing Coordinator.
• Serve as the main liaison between clients and internal departments, addressing all inquiries across the product lifecycle, including pre-development, first runs, artwork, and shipments.
• Troubleshoot client issues and provide coverage for other Account Managers during absences.
• Ensure optimal in-stock levels and drive sales of current SKUs.
• Develop strategies to reduce excess inventory and improve slow-moving products.
• Support internal teams by communicating retail bid renewals and identifying cross-selling opportunities.
• Enter and manage data within ERP systems; oversee CRF and NIF processes and maintain client sales / information portals.
• Monitor production and shipment timelines; work with teams to prevent short shipment penalties.
• Participate in weekly meetings to align on priorities and report escalations to the VP of Sales.
• Occasional travel may be required;
• Perform other related duties as needed.

Job Requirements

• 5-10 years of experience in account management , ideally working with national retailers.
• Post-secondary education (college diploma or university degree) in a related field is preferred.
• Familiarity with the retail landscape, including vendor portals and national retailer processes.
• Extensive experience in client management within the beauty and CPG industries is required.
• Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite ; experience with ERP systems such as Syspro , and platforms like Qualio.
• Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
• Excellent verbal and written communication skills in English ; Spanish language proficiency is considered an asset.
• Detail-oriented and highly organized , with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
• Strong problem-solving abilities and a proactive, solution-focused attitude.
• Exceptional relationship management skills , with a client-first mindset and ability to engage at multiple stakeholder levels.
• Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
• Experience working in global markets and collaborating with international partners or clients.
• Strong project management skills with the ability to lead projects from concept through to delivery.
• Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
• Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.