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Easy Select
Technical Assistant
Job summary
A leading technology company is seeking a Technical Support Service Desk Administrator to provide high-quality user support in English and Spanish. You will troubleshoot mobile devices and support network infrastructure, along with Windows and Office 365. This position requires a technical degree and a minimum of 2 years of experience in user support. The contract is for 6 months with the potential for a 90-day extension, offering various benefits including medical and legal assistance.
Benefits
Qualifications
- Minimum 2 years of experience providing user support.
- Technical degree in Technology or a related field.
- Advanced proficiency in English and Spanish is mandatory.
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android).
- Troubleshoot and support network infrastructure and VPN.
- Maintain and support Windows, Office 365, Outlook, and ServiceNow.
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Skills
Education
Technical Support Service Desk Administrator (English & Spanish Support)
Contract | 6 months + possible 90-day extension
We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.
Responsibilities
- Provide user support in English and Spanish via phone, email, and chat.
- Support mobile devices (iOS and Android ).
- Troubleshoot and support network infrastructure and VPN .
- Maintain and support Windows, Office 365, Outlook, and ServiceNow .
- Perform first-level support according to established procedures.
- Analyze, diagnose, and resolve incidents.
- Log incidents and service requests accurately.
Required Education & Experience
- Technical degree in Technology or a related field, or higher education in Technology/Systems.
- Minimum 2 years of experience providing user support.
Technical Skills
- Advanced English and Spanish (mandatory; validated).
- Knowledge of ITIL .
- Experience with Windows, Office 365, Outlook .
- Understanding of computer networks and VPN .
- Experience with ServiceNow .
Benefits (via Pride Global)
- Medical, dental, and vision coverage
- Supplemental benefits (accident, critical illness, hospital indemnity)
- Life & disability insurance
- 401(k) retirement savings
- Employee assistance program
- Legal assistance
- Auto, home, and pet insurance
- Discounts with preferred vendors
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.