Technical Assistant

Danfoss; Osasco; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Technical Support Service Desk Administrator to provide high-quality user support in English and Spanish. You will troubleshoot mobile devices and support network infrastructure, along with Windows and Office 365. This position requires a technical degree and a minimum of 2 years of experience in user support. The contract is for 6 months with the potential for a 90-day extension, offering various benefits including medical and legal assistance.

Serviços

Medical, dental, and vision coverage

Life & disability insurance

401(k) retirement savings

Employee assistance program

Legal assistance

Discounts with preferred vendors

Qualificações

• Minimum 2 years of experience providing user support.
• Technical degree in Technology or a related field.
• Advanced proficiency in English and Spanish is mandatory.

Responsabilidades

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android).
• Troubleshoot and support network infrastructure and VPN.
• Maintain and support Windows, Office 365, Outlook, and ServiceNow.
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Conhecimentos

Advanced English

Advanced Spanish

Knowledge of ITIL

Experience with Windows

Experience with Office 365

Understanding of computer networks

Experience with ServiceNow

Formação académica

Technical degree in Technology or related field

Descrição da oferta de emprego

Technical Support Service Desk Administrator

Technical Support Service Desk Administrator (English & Spanish Support)

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android ).
• Troubleshoot and support network infrastructure and VPN .
• Maintain and support Windows, Office 365, Outlook, and ServiceNow .
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience

• Technical degree in Technology or a related field, or higher education in Technology/Systems.
• Minimum 2 years of experience providing user support.

Technical Skills

• Advanced English and Spanish (mandatory; validated).
• Knowledge of ITIL .
• Experience with Windows, Office 365, Outlook .
• Understanding of computer networks and VPN .
• Experience with ServiceNow .

Benefits (via Pride Global)

• Medical, dental, and vision coverage
• Supplemental benefits (accident, critical illness, hospital indemnity)
• Life & disability insurance
• 401(k) retirement savings
• Employee assistance program
• Legal assistance
• Auto, home, and pet insurance
• Discounts with preferred vendors