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Head Of Operational Excellence
Zusammenfassung
A company specializing in quality assurance is looking for a Senior Quality Assurance Manager to oversee the quality control process. Your role will involve leading a team of over 30, developing and implementing QA systems, and directly reporting to the CEO. Candidates should have at least 2 years of experience managing teams, along with a strong understanding of automation and quality monitoring. This high-visibility position offers the chance to make a significant impact in the organization.
Qualifikationen
- 2+ years of experience managing operational teams.
- Understanding of automation & quality monitoring.
- Experience in BPO / outsourcing is highly valued.
Aufgaben
- Design and implement a robust QA system.
- Develop a structured hiring process and onboarding program.
- Collaborate with engineering to automate quality checks.
- Distribute workload among assistants and track KPIs.
Kenntnisse
Tools
About the Role: We are seeking an experienced, strategic thinker to oversee the quality control process for our operations.
This is a high-visibility role that requires strong leadership and technical skills.
Leading a team of 30+ remote assistants in ensuring the highest standards of quality control.
Developing and implementing comprehensive QA systems, including quality criteria, checklists, and regular audits.
Directly reporting to the CEO on key performance indicators (KPIs).
- Quality System Development: Design and implement a robust QA system from scratch, incorporating best practices and industry benchmarks.
- Hiring & Onboarding: Develop a structured hiring funnel, hire new assistants within 1-2 months, and create an effective onboarding program.
- Automation & Technology: Collaborate with engineering to automate quality checks, develop clear requirements, test automation tools, and leverage AI and scripts for monitoring.
- Team Management: Effectively distribute workload among assistants, track KPIs, handle escalations, and foster a motivated and collaborative team culture.
- Must-Have: 2+ years of experience managing operational teams, strong systems thinking, and discipline.
- Technical competency: understanding of automation & quality monitoring, ability to write clear requirements, and experience with CRM and monitoring dashboards.
- Experience: Previous experience in BPO / outsourcing or similar industries is highly valued.
- Quality automation expertise is a significant advantage.
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