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Job summary
A vacation home management company is seeking skilled individuals for a remote position to provide guest support. Candidates must have advanced English proficiency and be available to work evenings and weekends in a night shift schedule. Responsibilities include supporting guests, processing charges, and managing additional service requests. The base salary is R$2,000. This is an opportunity to interact with clients globally from Brazil.
Qualifications
- Advanced English proficiency is mandatory for interaction with clients.
- Intermediate computer skills to manage tasks effectively.
- Proactive and committed individual is essential for long-term partnership.
Responsibilities
- Provide guest support in English via chat and phone.
- Identify and filter guest needs to ensure satisfaction.
- Create tasks and communicate concerns to the operations team.
- Process charges and register issues effectively.
- Monitor additional services requested by guests.
- Schedule services based on guest requests.
- Oversee customer service channels on booking platforms.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.