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Head of Payroll & Temporary Staffing | Professional Services | UK | Hybrid or Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK based Head of Payroll & Temporary Staffing to join our Professional Services team, so that we can deliver best-in-class implementations and managed services for Payroll, Temporary Staffing, and related solutions. The Head of Payroll & Temporary Staffing will lead multiple implementation and service delivery teams, driving operational excellence, fostering strong client partnerships, and ensuring consistent, high-quality outcomes that reinforce RLDatix’s role as a transformation partner in healthcare.

Location: Remote

• Consolidate best practices and standardise deployment methodologies across Payroll, Temporary Staffing, and related products to ensure consistent, scalable delivery.
• Establish governance protocols and oversee multiple service delivery teams to align outcomes with organisational policies and business objectives.
• Analyse workflows and service delivery data to drive process optimisation, resource allocation, and continuous improvement.
• Partner with internal stakeholders (Sales, Delivery, Customer Success, Product, Finance) and senior healthcare clients to reinforce trusted collaborations.
• Introduce and adapt AI and automation tools to streamline processes, enhance client value, and ensure operational excellence.
• Oversee financial management of service operations, including resource allocation, budget balancing, and cost-benefit analysis.
• Lead full project lifecycles, from scoping and design through implementation, change management, and client adoption.
• Troubleshoot and resolve complex implementation and operational challenges, ensuring smooth transitions and long-term client satisfaction.

• Proven leadership experience in managing and developing multi-level service delivery teams.
• Strong background in Payroll, HR, Temporary Staffing, and ESR (Electronic Staff Record) systems, ideally within healthcare.
• Demonstrated success in leading complex payroll implementations, integrations, and optimisation initiatives.
• Strategic planning and financial oversight skills, with experience in resource allocation, risk management, and performance monitoring.
• Subject matter expertise in RLDatix Payroll, HR, ESR, Temporary Staffing, and Gateway solutions.
• Ability to build and maintain trusted relationships with senior NHS and private healthcare stakeholders.
• Strong collaboration skills, with a knack for working cross-functionally across Sales, Support, Customer Success, Product, and R&D teams.
• Experience with reporting and forecasting tools such as OpenAir (or similar).
• Genuine interest in using technology and transformation to improve healthcare operations and outcomes.

Enabling

Job Title: Head of Payroll and Temporary Staffing

Job Level: 8

Role Overview: As Head of Payroll and Temporary Staffing you will oversee multiple implementation teams, including 247 and Payroll Managed Services, driving the successful delivery of standardised implementations. You will translate operational strategies into actionable plans, ensuring efficient workflow optimisation and resource allocation. Your leadership will foster partnership excellence through stakeholder alignment and tailored client enablement initiatives. Leveraging best practices in process optimisation, automation, and financial acumen, you will streamline service delivery and reinforce cost-effective operations. You will consolidate and adapt implementation frameworks to ensure consistent, high-quality results, guiding teams through change management and maximising platform adoption to deliver sustained client value.

Working cross-functionally with Sales, Delivery, Support, Customer Success, Product and Finance, the role will act as a trusted partner to both internal stakeholders and senior healthcare clients, supporting RLDatix’s mission to be a transformation partner, not just a software provider.

• Service Delivery Leadership & Governance – Consolidate best practices across multiple implementation teams, enforcing standardised deployment methodologies and configuration framework for Payroll, Temporary Staffing and related products.
• Governance & Delivery – Establish governance protocols for service delivery, ensuring consistency of operational outcomes and compliance with company-wide policies.
• Strategy to Action – Translate functional strategies into concrete service delivery actions, driving operational initiatives aligned with annual business objectives.
• Line management responsibility for a multi-level team.
• Demonstrated team development, retention, and performance improvement.
• Oversee the delivery of managed services across multiple teams, ensuring system stability and performance meet contracted service levels.
• Coordinate operational support processes, administering policies and workflows that ensure ongoing customer system optimisation and timely issue resolution.
• Analyse operational metrics and service reports, identifying trends and driving actions for continuous improvement in service outcomes.

• Operational Workflow Optimisation – Analyse service delivery workflows to identify inefficiencies and implement optimisation initiatives across teams.
• Deliver continuous improvement programs, applying process redesign and execution discipline to enhance team performance.
• Allocate resources effectively across concurrent projects and teams, balancing workload to optimise performance and meet business objectives.
• Implement operational initiatives by translating functional strategies into clear, actionable team deliverables that align with monthly and annual plans.
• High customer satisfaction and smooth transition to support teams

• Client Partnership & Stakeholder Engagement – Consolidate partnership frameworks, aligning internal teams and external stakeholders to reinforce trusted collaborations.
• Deliver high-quality outcomes through proactive engagement, understanding diverse client needs and tailoring solutions for successful implementations.
• Reinforce service standards by coordinating with partner teams, ensuring expectations and objectives are met throughout delivery cycles.

• AI & Automation Enablement – Demonstrate leadership in introducing AI and automation tools to streamline service processes and reinforce operational excellence.
• Troubleshoot automation challenges, adapting workflows to maintain quality and consistency in customer-facing operations.
• Balance adoption of AI-driven processes with oversight of critical service elements, ensuring optimal outcomes for clients.

• Financial Oversight & Resource Management – Consolidate and interpret service financial data, balancing budgets and delivering sound judgments on resource allocation for delivery initiatives.
• Apply cost-benefit analysis to service projects, connecting investment decisions with client value and operational effectiveness.
• Map and harness revenue opportunities within managed services, reinforcing service delivery outcomes through data-driven financial analysis.
• Consolidate commercial practices across teams, ensuring service offerings support both organisational sustainability and customer operational value.

• Implementation Excellence & Change Management – Plan and coordinate complex implementations, ensuring seamless execution through comprehensive testing and user training.
• Deliver structured client onboarding and adoption programs, maximising user engagement and operational readiness.
• Adapt support mechanisms through ongoing change management, sustaining value and driving successful platform transitions.
• UK-wide responsibility with a focus on NHS and Independent HealthCare sectors
• Delivery of full project lifecycle: from scoping, governance, and design though implementation and customer transition. Hands-on involvement in solution design, UAT support, and technical validation.

• Solution Orientation & Issue Resolution – Map and address recurring service delivery challenges, identifying root causes and developing systematic, practical responses.
• Deliver troubleshooting expertise for operational and implementation issues, ensuring consistent results across diverse client contexts.
• Balance and adapt solutions to meet multifaceted customer needs, reinforcing company reputation for service reliability.

• Proven experience in leading and developing teams of varying seniority.
• Demonstrated ability to manage multiple managed services teams, implementing and optimising operational initiatives that deliver consistent client system performance and stability.
• Proven experience in consolidating and executing process optimisation and workflow improvements across service delivery units, consistently meeting annual business targets.
• Strong background in project management and implementation within Payroll, HR, Temporary Staffing and ESR (Electronic Staff Record) systems.
• Subject matter expertise in RLDatix Payroll, HR, ESR, Temporary Staffing and Gateway solutions.
• Demonstrable expertise and leadership of complex payroll implementations and integrations with the ability to define and advise on best practices.
• Strong strategic planning, execution, and problem-solving skills
• Experience in resource allocation, performance monitoring, and risk management
• Ability to manage complex technical and operational issues under pressure
• Strong leadership in developing and maintaining partnership frameworks, ensuring effective stakeholder alignment, and delivering partnership value across business units.
• Strong reporting and forecasting experience using OpenAir or similar systems.
• Build and maintain trusted relationships with senior healthcare stakeholders across NHS and private providers.
• Liaison with Account Managers to support new sales and implementation challenges. Promotion of best practice with both internal and external stakeholders. Strong collaboration across Sales, Support, Customer Success, R&D and Product Teams.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.