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Jobs in Manaus, Brazil

Customer Retention Specialist (Work from Home)

Nerdy

Florianópolis
Remote
BRL 80,000 - 120,000
3 days ago
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Agente De Vendas

ViagensPromo

Cambé
Remote
BRL 20,000 - 80,000
3 days ago
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Customer Retention Specialist (Work from Home)

Nerdy

Fortaleza
Remote
BRL 80,000 - 120,000
3 days ago
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Inside Sales Representative - Pacific

Onco360 Oncology Pharmacy

Sales
Remote
BRL 292,000 - 373,000
3 days ago
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BR C++ Developer

Tarmac.IO

Curitiba
Remote
BRL 120,000 - 180,000
3 days ago
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SVP, Finance & Operations

Sound Agriculture

Brazil
Remote
BRL 1,171,000 - 1,332,000
3 days ago
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Página da Vaga | [Wiz Concept] Analista de Inteligência e Performance (Planejamento e Tráfego)

Wiz Co

Brazil
Remote
BRL 80,000 - 120,000
3 days ago
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Sales Operations Manager

Assistant Launch

Brasília
Remote
BRL 191,000 - 256,000
3 days ago
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Affera Mapping Specialist- Charleston, SC

Remote Jobs

Brazil
Remote
BRL 638,000 - 666,000
4 days ago
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DESENVOLVEDOR UIPATH - (CV EM INGLÊS PROJETO GLOBAL)

Revna

Brazil
Remote
BRL 120,000 - 160,000
4 days ago
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Data Engineer - Remote, Latin America

Bluelight Consulting

Rio de Janeiro
Remote
BRL 80,000 - 120,000
4 days ago
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Process Lead

Infosys

Brazil
Remote
BRL 372,000 - 480,000
4 days ago
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Supervisor(a) de Negócios – RankMyApp – Home Office

RankMyApp

Rio de Janeiro
Remote
BRL 200,000 - 250,000
4 days ago
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Senior Clinical IS Project Manager (Remote) - ITS-Project Management Office

UTMB School of Health Professions

Brazil
Remote
BRL 532,000 - 666,000
4 days ago
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Manager, NA DTC Merchandising - HOKA

Deckers Brands

Brazil
Remote
BRL 638,000 - 693,000
4 days ago
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VELYS Clinical Specialist

Remote Jobs

Brazil
Remote
BRL 666,000 - 784,000
4 days ago
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Gerente de infraestrutura de tecnologia da informação

Qualificar TI

Brazil
Remote
BRL 300,000 - 400,000
4 days ago
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Vertical Engineering Operations Director

Jones Lang LaSalle

Brazil
Remote
BRL 937,000 - 1,065,000
4 days ago
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Technical Sales Specialists- Valves

Remote Jobs

Brazil
Remote
BRL 617,000 - 1,328,000
4 days ago
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Solutions Engineer- Logs Management & Analytics (Remote, São Paulo)

dynaTrace software GmbH

São Paulo
Remote
BRL 120,000 - 160,000
4 days ago
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Head of High Touch Customer Success

Remote Jobs

Brazil
Remote
BRL 200,000 - 250,000
4 days ago
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Regulatory Affairs Specialist

Medline Industries

Brazil
Remote
BRL 479,000 - 615,000
4 days ago
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Regional Commercial Agronomy Lead - Crossroads Region

Pivot Bio

Brazil
Remote
BRL 654,000 - 821,000
4 days ago
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Channel Development Lead - Retail Accounts

Humana

Brazil
Remote
BRL 613,000 - 844,000
4 days ago
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Director, GMA & New Markets Commercial Digital Execution

BeiGene

Brazil
Remote
BRL 809,000 - 1,130,000
4 days ago
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Customer Retention Specialist (Work from Home)
Nerdy
Florianópolis
Remote
BRL 80,000 - 120,000
Full time
3 days ago
Be an early applicant

Job summary

A leading education technology company is seeking a Customer Retention Specialist to work remotely. This role focuses on retaining revenue by handling customer escalations and overcoming objections through consultative selling. Ideal candidates have a strong background in sales, exceptional empathy, and the ability to build trust. Join us to make a difference in students' educational journeys with generous commissions and opportunities for career growth.

Benefits

Competitive base salary and uncapped commission
Ongoing training and career development
Performance bonuses for exceeding targets

Qualifications

  • 3+ years of experience in sales or high-stakes customer service.
  • Proven success in meeting sales or retention goals.
  • Willingness to work evenings and weekends.

Responsibilities

  • Manage inbound calls from at-risk customers to retain revenue.
  • Act as a consultative sales professional to recommend solutions.
  • Use Nerdy AI to guide conversations and surface offerings.
  • Collaborate with sales and product teams to improve retention strategies.

Skills

High empathy and emotional intelligence
Strong verbal persuasion skills
Sales experience
Tech-savvy
Excellent organizational skills

Tools

CRM systems
Nerdy AI
Job description
Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is a sales-focused role where the primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it.

This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. You’ll work closely with our sales and training teams, use cutting-edge tools like Nerdy AI, and be backed by a coaching-driven culture that’s committed to helping you succeed.

Why Nerdy?
  • Innovative Technology: Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
  • Career Growth Opportunities: Fully remote, full-time with on-the-job training and opportunities into training, management, and other parts of the business based on performance.
  • Uncapped Earning Potential: Competitive base compensation with generous commission structures.
  • Lucrative Bonuses: Achieve and surpass retention/renewal targets to unlock performance bonuses.
  • Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.

Location: Fully Remote - Based in Brazil, Argentina, Chile or Costa Rica

  • Competitive Hourly Rate ($12/hr USD)
  • Full-Time Position (40 hours per week, evenings and weekends required)
  • Fully Remote Position
  • A fast-paced, collaborative, and team-oriented work environment with training and feedback-rich culture
About Nerdy

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s proprietary platform leverages technology, including AI, to connect learners to experts, delivering value across 3,000+ subjects and multiple formats. Nerdy’s flagship business, Varsity Tutors, is a large platform for live online tutoring and classes. Learn more at https://www.nerdy.com/.

Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.

  • Fluent in English (written and spoken); strong verbal persuasion skills required.
  • 3+ years of experience in sales, customer retention, account management, or high-stakes customer service — preferably in phone-based or consultative roles.
  • Demonstrated success in meeting sales or revenue retention goals, with ability to manage objections and close deals under pressure.
  • High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations.
  • Experience handling customer escalations or save/cancel conversations with a focus on solution-selling.
  • Tech-savvy, with the ability to use AI tools and CRM systems to support decision-making and streamline workflows. Comfortable in a fast-paced, goal-driven environment where priorities can shift quickly and performance is highly visible.
  • Strong organizational and time management skills; able to multitask and stay focused.
  • Willing to work a full-time schedule that includes at least evenings and weekend shifts.
  • Education, teaching, or tutoring experience is preferred but not required.
  • Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet; no Wi-Fi, Satellite or Cellular Hotspot.
  • Understand and appreciate that Nerdy is an apolitical company focused on helping people learn.
Responsibilities
  • Own and manage a high volume of inbound calls from customers considering cancellation, with a focus on retaining revenue and delivering value.
  • Act as a consultative sales professional, uncovering customer needs and recommending solutions that align with their goals (e.g., tutoring programs, live classes, homeschool support).
  • Deflect cancellations through persuasive, empathetic, and informed conversations that increase customer confidence and trust in Nerdy\'s offerings.
  • Take full ownership of at-risk customer accounts, re-engaging and retaining them through personalized outreach and product recommendations.
  • Meet and exceed key sales and retention targets, including saves, renewals, and customer satisfaction benchmarks.
  • Use Nerdy AI and internal systems to guide conversations, surface the right offerings, and accelerate resolutions.
  • Collaborate with the sales, product, and training teams to share customer feedback and improve retention strategy.
  • Continuously implement coaching and feedback to improve performance, close more saves, and deliver high-quality customer interactions.
  • Navigate complex or emotionally charged situations with professionalism and a win-back mentality.
  • Maintain accurate and up-to-date records in CRM tools, ensuring proper follow-up and account management.
What Success Looks Like
  • Consistently save at-risk customers by understanding their needs and recommending Nerdy products.
  • Become a trusted guide for families, showing how Nerdy’s learning solutions can evolve with their child’s journey.
  • Hit or exceed weekly and monthly revenue retention targets and earn commissions accordingly.
  • Embrace feedback, refine your pitch, and improve daily with coaching and Nerdy AI.
  • Training: Paid 4-week virtual program Monday–Friday, 9am–5:30pm CST (Mandatory)
  • Fully Remote Position.
  • Opportunity to help revolutionize how the world learns.
  • Ongoing career development and opportunities for growth.
  • Learn industry-leading communication and customer retention techniques.
  • Become an expert in educational products and programs.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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