Postes à Manaus, Brésil

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is a sales-focused role where the primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it.

This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. You’ll work closely with our sales and training teams, use cutting-edge tools like Nerdy AI, and be backed by a coaching-driven culture that’s committed to helping you succeed.

• Innovative Technology: Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
• Career Growth Opportunities: Fully remote, full-time with on-the-job training and opportunities into training, management, and other parts of the business based on performance.
• Uncapped Earning Potential: Competitive base compensation with generous commission structures.
• Lucrative Bonuses: Achieve and surpass retention/renewal targets to unlock performance bonuses.
• Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.

Location: Fully Remote - Based in Brazil, Argentina, Chile or Costa Rica

• Competitive Hourly Rate ($12/hr USD)
• Full-Time Position (40 hours per week, evenings and weekends required)
• Fully Remote Position
• A fast-paced, collaborative, and team-oriented work environment with training and feedback-rich culture

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s proprietary platform leverages technology, including AI, to connect learners to experts, delivering value across 3,000+ subjects and multiple formats. Nerdy’s flagship business, Varsity Tutors, is a large platform for live online tutoring and classes. Learn more at https://www.nerdy.com/.

Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.

• Fluent in English (written and spoken); strong verbal persuasion skills required.
• 3+ years of experience in sales, customer retention, account management, or high-stakes customer service — preferably in phone-based or consultative roles.
• Demonstrated success in meeting sales or revenue retention goals, with ability to manage objections and close deals under pressure.
• High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations.
• Experience handling customer escalations or save/cancel conversations with a focus on solution-selling.
• Tech-savvy, with the ability to use AI tools and CRM systems to support decision-making and streamline workflows. Comfortable in a fast-paced, goal-driven environment where priorities can shift quickly and performance is highly visible.
• Strong organizational and time management skills; able to multitask and stay focused.
• Willing to work a full-time schedule that includes at least evenings and weekend shifts.
• Education, teaching, or tutoring experience is preferred but not required.
• Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet; no Wi-Fi, Satellite or Cellular Hotspot.
• Understand and appreciate that Nerdy is an apolitical company focused on helping people learn.

• Own and manage a high volume of inbound calls from customers considering cancellation, with a focus on retaining revenue and delivering value.
• Act as a consultative sales professional, uncovering customer needs and recommending solutions that align with their goals (e.g., tutoring programs, live classes, homeschool support).
• Deflect cancellations through persuasive, empathetic, and informed conversations that increase customer confidence and trust in Nerdy\'s offerings.
• Take full ownership of at-risk customer accounts, re-engaging and retaining them through personalized outreach and product recommendations.
• Meet and exceed key sales and retention targets, including saves, renewals, and customer satisfaction benchmarks.
• Use Nerdy AI and internal systems to guide conversations, surface the right offerings, and accelerate resolutions.
• Collaborate with the sales, product, and training teams to share customer feedback and improve retention strategy.
• Continuously implement coaching and feedback to improve performance, close more saves, and deliver high-quality customer interactions.
• Navigate complex or emotionally charged situations with professionalism and a win-back mentality.
• Maintain accurate and up-to-date records in CRM tools, ensuring proper follow-up and account management.

• Consistently save at-risk customers by understanding their needs and recommending Nerdy products.
• Become a trusted guide for families, showing how Nerdy’s learning solutions can evolve with their child’s journey.
• Hit or exceed weekly and monthly revenue retention targets and earn commissions accordingly.
• Embrace feedback, refine your pitch, and improve daily with coaching and Nerdy AI.
• Training: Paid 4-week virtual program Monday–Friday, 9am–5:30pm CST (Mandatory)
• Fully Remote Position.
• Opportunity to help revolutionize how the world learns.
• Ongoing career development and opportunities for growth.
• Learn industry-leading communication and customer retention techniques.
• Become an expert in educational products and programs.